Daisy Romo
West Palm Beach,FL
Summary
Bilingual (English/Spanish) customer-service professional with expertise in accurate claims and data processing in educational settings. Proven ability to collaborate with families, school-district staff, and community agencies to connect students and families with available support programs. Exceptionally detail-oriented and policy-driven, with a strong track record of maintaining data integrity, resolving errors, and building effective working relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Processor
Palm Beach County School District
01.2023 - Current
- Supported newcomer students and their families—from different counties, states, and countries—by connecting them with social services and community partners, including FoundCare, The Department of Health, McKinney-Vento, Caridad Center, Head Start, ELC and ESE.
- Inform families of their educational rights and assist with the school enrollment process
- Organized and distributed essential school supplies—including uniforms, toiletries, and educational materials—to newcomer students and families, ensuring each received necessary items promptly to support their smooth transition into school life.
- Coordinated FAFSA workshops and Back-to-School fairs—managing logistics, liaising with vendors, and designing promotional flyers—to ensure broad community outreach and successful event participation.
- Provide bilingual assistance and data entry in Student Information System (SIS)
Records Specialist
Florida Department of Health
01.2016 - 01.2023
- Provided medical interpretation in English and Spanish for patients
- Established and maintained clear verbal and written communication among multiple parties
- Offered information and referrals for appropriate social service agencies and community programs
- Utilized databases including HMS (Healthcare Management System), FL Shots, Merlin, and My Florida Marketplace (MFMP)
- Assisted with data entry for vaccines, medical records, and lab results into Merlin and FL Shots
- Performed various administrative duties including reception, call handling, scanning, copying, faxing, and fee collection
Customer Service Associate
Sunoco Gas Station
01.2014 - 01.2016
- Accurately processed cash, check, and credit card transactions at the register
- Restocked merchandise and maintained displays based on company layout standards
- Resolved customer concerns with professionalism and adherence to company policies
- Monitored store premises to ensure safety and address potential security issues
- Created and analyzed daily sales reports using advanced Excel functions
Customer Service Associate II
Lupita’s Tex Mex Restaurant
01.2011 - 01.2014
- Answered telephone calls and responded to inquiries.
- Provided excellent customer service
Education
undefined
06.2016
High School Diploma - undefined
01.2011
Skills
- Bilingual Spanish and English
- Excellent communication skills
- Customer service-oriented
- Leadership
Certification
- Dental Assistant
- Medical Interpreter
Languages
Spanish
Native or Bilingual
Timeline
Data Processor - Palm Beach County School District
01.2023 - Current
Records Specialist - Florida Department of Health
01.2016 - 01.2023
Customer Service Associate - Sunoco Gas Station
01.2014 - 01.2016
Customer Service Associate II - Lupita’s Tex Mex Restaurant
01.2011 - 01.2014
Dental Assisting Academy of the Palm Beaches - ,
Palm Beach Gardens High School - High School Diploma,
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