Daisy Romo
West Palm Beach
Summary
Bilingual (English/Spanish) administrative professional with experience in data processing, records management, and customer service within educational and healthcare settings. Proven ability to maintain confidential information, provide administrative support, and collaborate with families, school district staff, and community agencies. Highly organized, detail-oriented, and skilled in data entry, document verification, and problem-solving. Experience handling sensitive and confidential information with professionalism and accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Data processor
Welcome Center, Department of Multicultural Education - School District of Palm Beach County
01.2023 - Current
- Register and enroll students by reviewing required documentation and entering accurate information into the Student Information System (SIS).
- Support newcomer students and families from different counties, states, and countries by connecting them with social services and community resources, including FoundCare, the Department of Health, McKinney-Vento, Caridad Center, Head Start, ELC, and ESE programs.
- Assist families with the school enrollment process and required documentation.
- Organized and distributed essential school supplies—including uniforms, toiletries, and educational materials—to newcomer students and families, ensuring each received necessary items promptly to support their smooth transition into school life.
- Coordinated FAFSA workshops and Back-to-School fairs—managing logistics, liaising with vendors, and designing promotional flyers—to ensure broad community outreach and successful event participation.
- Provide bilingual assistance and data entry in Student Information System (SIS)
Records specialist
Florida Department of Health in Palm Beach County
01.2016 - 01.2023
- Provided medical interpretation in English and Spanish for patients
- Maintained clear verbal and written communication among patients, healthcare providers, and community agencies.
- Offered information and referrals for appropriate social service agencies and community programs.
- Utilized databases including HMS (Healthcare Management System), FL Shots, Merlin, and My Florida Marketplace (MFMP)
- Assisted with data entry for vaccines, medical records, and lab results into Merlin and FL Shots
- Performed administrative duties including reception, call handling, scanning, copying, faxing, filing, and fee collection.
- Assisted with data entry for vaccines, medical records, and lab results into Merlin and FL Shots and "HIPAA compliance.
Customer Service Associate
Sunoco Gas Station
01.2014 - 01.2016
Customer Service Associate II
Lupita’s Tex Mex Restaurant
01.2011 - 01.2014
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL01-2011
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Dental Assisting Academy of the Palm Beaches
06-2016
Skills
- Bilingual Spanish and English
- Administrative Support
- Data Entry & Records Management
- Customer Service
- Microsoft Office (Word, Excel, Outlook)
- Communication Skills
- Confidential Records Handling
- Records management
- Data entry
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Dental Assistant
- Medical Interpreter
Timeline
Data processor
Welcome Center, Department of Multicultural Education - School District of Palm Beach County
01.2023 - Current
Records specialist
Florida Department of Health in Palm Beach County
01.2016 - 01.2023
Customer Service Associate
Sunoco Gas Station
01.2014 - 01.2016
Customer Service Associate II
Lupita’s Tex Mex Restaurant
01.2011 - 01.2014
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Dental Assisting Academy of the Palm Beaches
High School Diploma -
Palm Beach Gardens High School