Daisy Salazar

• Received and processed customer orders for transportation services.
• Provided customers contacting call center with exceptional service and support.
• Monitored drivers' progress and updated customers on their shipment status.
• Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
• Updated company software systems as needed with current data pertaining to shipments and deliveries.

Team Lead

• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Recommended and implemented policies and procedures for operational and staffing resources.
• Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
• Participated in regular meetings with senior leadership to provide updates on team progress.

Royalties Rewards Specialist

• Awarded promotional travel incentives to top selling agencies.
• Created and managed limited inventory for bonus reservations for , salary surveys, job evaluations, and other related activities of the total rewards program.
• Maintained relationships with travel partners and vendors.
• Coordinated incoming travel request redemptions and verified hotel and availability.
• Maintained up-to-date records of all reservations made via telephone or online systems.
• Created training materials and conducted group trainings on new processes or procedures.
• Trained and supervised new employees to promote overall team productivity and consistent service.

Reservations agent

• Answered multi-line telephone with polite tone of voice to provide travel information and answer inquiries.
• Delivered exceptional service to every patron through active engagement, effective listening and well-developed interpersonal skills.
• Prepared customized itineraries based on customer needs and preferences.
• Verified guest information and payment options ensuring accuracy and completeness.
• Identified opportunities for cross-selling other products or services.
• Participated in travel seminars and remained up-to-date on market trends.