DAISY SANTIZO
Whittier,CA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
7
7
years of professional experience
Work History
Program Support Assistant II
Tri-City Mental Health Authority
03.2023 - Current
- Provided general program information and assistance.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Logged medical records for patients in agency database.
- Supervised and trained incoming staff.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Provided clients with recommendations to community resources.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Communicated with clients on behalf of staff to relay messages and information.
Recreation Services Leader
LA County, Department Of Beaches And Harbor
02.2020 - 02.2023
- Coordinates or organizes the presentation of programs such as arts and crafts, dance, music, and theater arts; assists in the development and presentation of special recreation programs for senior citizens, youths, and people with disabilities
- Coordinates park club activities and assists in the development of various programs for the community of Marina del Rey
- Oversees multiple offices within the department
- Scheduled events in recreation facilities and monitored facility conditions
- Manage office operations (park reservations, transient dock check ins, process orders and transactions, handling customer complaints, phone calls...etc)
- Coordinate faculty meetings
- Records, maintains and issues copies of records
- Assists marketing division and coordinates events for the department.
After-School Program Leader
St. Thomas Aquinas Catholic School
08.2016 - 05.2018
- Plan and implement engaging and enriching activities for club participants
- Develop and implement program activities according to program goals and monthly themes
- Recruit and maintain program participants from school community
- Ensure students are always in a safe environment (physical and emotional)
- Develop positive relationships with youth in their program, parents, and school staff
- Develop and implement program activities according to program goals and monthly themes
- Maintain and submit daily student attendance rosters
- Submit lesson plans of program activities for each session in advance
- Develop and implement 'end of session' performances or displays
- WR activity catalog that support the social and emotional growth of students
- Participate in staff development trainings as required, approximately 20 hours/year
- Other related duties as assigned.
Education
Bachelor of Arts - Psychology
Cal State University, Fullerton
Fullerton, CA05.2024
Associate of Arts - Psychology
Rio Hondo College
Whittier, CA05.2022
Associate of Science - Science And Mathematics
Rio Hondo College
Whittier, CA05.2022
Skills
- Customer and Service-Oriented
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Clerical Support
- Bilingual (Spanish fluent)
- Excellent verbal and written communication skills
- Excel Spreadsheets
- Support Services
- Database Management
- Administrative Support
- Records Management
- Appointment Scheduling
Additional Information - Volunteer Experience
PIH Health Hospital - Whittier, Whittier, CA, November 2018, March 2020, Greeted patients and offered them assistance where possible., Discharged patients from different units of the hospital., Help nursing staff complete tasks when needed.
Languages
Spanish
Native or Bilingual
Timeline
Program Support Assistant II
Tri-City Mental Health Authority
03.2023 - Current
Recreation Services Leader
LA County, Department Of Beaches And Harbor
02.2020 - 02.2023
After-School Program Leader
St. Thomas Aquinas Catholic School
08.2016 - 05.2018
Bachelor of Arts - Psychology
Cal State University, Fullerton
Associate of Arts - Psychology
Rio Hondo College
Associate of Science - Science And Mathematics
Rio Hondo College
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