Latasha Rouser
Madison,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefit Program Specialist II- Status Deputy
MDES
06.2024 - Current
- Determine proper status of businesses and register them to pay UI taxes under MDES laws.
- Monitor/Verify the accuracy of tax rate calculations and conduct State Unemployment Tax Act Investigations and Status Investigations.
- Evaluated existing benefit programs for effectiveness, making targeted adjustments to better meet the needs of the workforce.
- Managed customers' database accounts by performing customer verifications and processing benefit enrollments.
- Maintained detailed records on all aspects of benefit program administration, providing accurate data for reporting purposes and facilitating informed decision making.
- Maintained compliance with federal and state regulations, successfully passing all audits related to employee benefits programs.
- Provided support during mergers and acquisitions, aiding in the smooth transition and integration of new employees into existing benefits programs.
- Managed complex benefits administration tasks, ensuring timely and accurate processing of claims and enrollments.
- Worked closely with benefits providers to resolve eligibility errors by researching, collecting, and analyzing data received from employers.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Employment Specialist II/ Employment Specialist III/ Auditor/ Appeals Judge/ Benefits Program Specialist II
Mississippi Department of Employment Security
09.2018 - Current
- Verify claimants to submit unemployment claims/online support
- Ensure agents understand and comply with all unemployment objectives and performance standards
- Conduct non-monetary Investigations/ adjudications
- Identify operational issues, suggesting possible improvements, issue fair hearing decisions, and review complete work items
- Audit work search activity
- Import claimant unemployment repayments
- Verify daily billing records.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
Clerical Data Clerk-Temporary
Mississippi Department of Health/ Staffer’s Inc.
05.2018 - 07.2018
- Contacted patients to inform of MS free medical services for women
- Imported data/ maintained medical records and mailed surveys to female patients in the state of MS and surrounding states for free medical services
- Maintained high-quality data records by consistently updating and organizing information in databases.
- Scanned documents and saved in database to keep records of essential organizational information.
- Mastered various software programs for efficient data input and analysis, increasing overall productivity.
- Completed data entry tasks with accuracy and efficiency.
- Coded and processed applications into required electronic formats in CAST program and billed claims.
Accounting Assistant/ Masstort Specialist
Schwartz & Associates, P.A.
06.2016 - 01.2018
- Received x-ray results for Asbestos clients and filed insurance claims on their behalf
- Monitored asbestos trust for payment releases/contact and update clients on claims
- Account receivable/payables and issued checks to clients.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Risk Analyst- Temporary
Saks Incorporated/ Tempstaff Inc.
10.2015 - 01.2016
- Taught employees how to control risks at front line by selecting cardholders to confirm online card usage through White Pages Pro and authorize purchases
- Updated daily logs for credit refunds and authorized return of merchandise.
- Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
Data Control Clerk II-Contract
Mississippi Department of Health/ Tempstaff Inc.
01.2015 - 10.2015
- Audited patient lab remittance claims to assist with maintaining adequate and accurate medical electronic medical records
- Posted payments for Medicare, Humana, Medicaid, and Magnolia Health
- Wrote off credit insurance charges and billed through Envision.
- Improved data accuracy by conducting thorough audits and identifying discrepancies in the database.
- Maintained adequate and accurate [Type] records.
Education
Phlebotomy Certification -
Med Lab Training Center
Richland, MSAssociate of Science - Business
Holmes Community College
Ridgeland, MSAssociate of Science - Medical Office Management
Virginia College
Jackson, MS06.2009
Skills
- Excellent communication skills
- Leadership experience
- Customer service-oriented
- Excel spreadsheets
- Strong analytical skills
- Records Maintenance
- Proficient in cash management
- Analytical and problem solving abilities
- Computer proficiency
- Research and evaluation
- Phlebotomy and Specimen Collection
- Phlebotomy procedures
Certification
- Licensed CPT-Certified Phlebotomy Technician
12/2023-12/2025
Timeline
Benefit Program Specialist II- Status Deputy
MDES
06.2024 - Current
Employment Specialist II/ Employment Specialist III/ Auditor/ Appeals Judge/ Benefits Program Specialist II
Mississippi Department of Employment Security
09.2018 - Current
Clerical Data Clerk-Temporary
Mississippi Department of Health/ Staffer’s Inc.
05.2018 - 07.2018
Accounting Assistant/ Masstort Specialist
Schwartz & Associates, P.A.
06.2016 - 01.2018
Risk Analyst- Temporary
Saks Incorporated/ Tempstaff Inc.
10.2015 - 01.2016
Data Control Clerk II-Contract
Mississippi Department of Health/ Tempstaff Inc.
01.2015 - 10.2015
Phlebotomy Certification -
Med Lab Training Center
Associate of Science - Business
Holmes Community College
Associate of Science - Medical Office Management
Virginia College
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