Daisy Silva
Kansas City,KS
Summary
Highly motivated and committed CNA with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to great work environments. Also to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Clinical Associate
AdventHealth Shawnee Mission
Merriam, KS
04.2024 - Current
- Ensured compliance with industry standards and regulations by meticulously adhering to established protocols for infection control, safety measures, and confidentiality guidelines.
- Collaborated with healthcare teams to develop comprehensive treatment plans, resulting in improved patient satisfaction.
- Exceeded quality assurance goals with diligent attention to accuracy in the completion of all documentation related to patient care activities.
- Promoted a positive environment with excellent communication skills, teamwork initiatives, and attention to detail.
- Increased patient satisfaction through empathetic listening and compassionate bedside manner during consultations.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Completed necessary reports and documentation on time and to specifications.
- Took and recorded patients' vital signs, documenting in medical charts.
- Cleaned and set up rooms in preparation for patient arrival.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Help patients with daily living activities.
Behavioral Health Technician
Amend Treatment
Malibu, CA
11.2023 - 02.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Prepared and submitted daily reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted with medication administration and counting and pouring medications.
Classroom Paraeducator
Maxim Healthcare
Thousand Oaks, CA
11.2023 - 02.2024
- Fostered social-emotional growth in students by modeling appropriate behavior and providing opportunities for peer interaction.
- Assisted in developing curriculum materials to align with state standards and improve overall instructional quality.
- Managed the collection, distribution, and inventory of classroom supplies to ensure efficient use of resources for instruction purposes.
- Prepared instructional materials such as visual aids or manipulatives prior to lessons for maximum teaching effectiveness.
- Contributed to increased student performance by providing targeted one-on-one support and small group interventions.
- Supported special needs students by implementing individualized education plans and collaborating with teachers for optimal learning outcomes.
- Facilitated smooth transitions between activities during class periods while minimizing disruptions or downtime for students.
- Promoted a positive classroom environment by establishing clear expectations and maintaining consistent routines.
- Increased student engagement through the use of hands-on projects, group work, and technology integration.
- Strengthened students'' reading skills through targeted literacy interventions such as guided reading groups or phonics instruction.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Enforced rules and instructions to maintain discipline.
- Helped teachers manage bus loading and unloading.
Bank Teller
Wells Fargo
Camarillo, CA
03.2023 - 10.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Referred customers to other banking departments for specialized services.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
CNA
Brightstar Care of Conejo Valley
Westlake, CA
02.2020 - 03.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients in assisted living facilities, teen eating disorder facilities, rehab centers, private homes, babysitting, hospitals, skilled nursing, and recovery homes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Documented patient information and care activities in electronic health record.
Sales Associate
Polo Ralph Lauren Factory Outlet
Camarillo, CA
12.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
CNA
Mary Health Of The Sick
Newbury Park, CA
06.2019 - 10.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Medical Assistant
Pediatric Diagnostic Center
Ventura, CA
08.2018 - 01.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
High School Diploma -
Oxnard Adult School
Oxnard, CA06.2022
No Degree - CNA Course
Ventura County Career Education Center
Moorpark, CA06.2019
No Degree - Medical Assistant
Ventura County Career Education Center
Camarillo, CA05.2018
Skills
- BLS Certification
- Vital signs monitoring
- HIPAA Regulations
- Patient confidentiality
- Clinical assessment
- Reliable team player
- Direct Patient Care
- Compassionate
- EMR / EHR
- Fluent in spanish
- Medical terminology knowledge
Languages
Spanish
Native or Bilingual
Timeline
Clinical Associate
AdventHealth Shawnee Mission
04.2024 - Current
Behavioral Health Technician
Amend Treatment
11.2023 - 02.2024
Classroom Paraeducator
Maxim Healthcare
11.2023 - 02.2024
Bank Teller
Wells Fargo
03.2023 - 10.2023
Sales Associate
Polo Ralph Lauren Factory Outlet
12.2021 - 01.2023
CNA
Brightstar Care of Conejo Valley
02.2020 - 03.2023
CNA
Mary Health Of The Sick
06.2019 - 10.2019
Medical Assistant
Pediatric Diagnostic Center
08.2018 - 01.2019
High School Diploma -
Oxnard Adult School
No Degree - CNA Course
Ventura County Career Education Center
No Degree - Medical Assistant
Ventura County Career Education Center