Daisy Solano
Passaic,NJ
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
22
22
years of professional experience
Work History
Front Desk Administrator
Marshall Chiropractic
09.2021 - 09.2022
- Conducted Temperature Check
- EMR Record knowledge
- Assisted in bringing patients to rooms
- Answered phones for patient assistance and appointments
- Scheduled Patients Appointments for out of office MRI's,X-Ray's, and Specialty doctors
- Faxed attorneys patient medical records
- Registered Patients & input Patient Demographics
- Patient chart lookup and filing
- Kept waiting area and rooms clean and organized
- Kept Inventory of office supplies
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Administrative Assistant
Corrados
09.2017 - 02.2021
- Printed orders for 1-800 flowers
- Verified sure orders were sent our correctly
- Routed drivers for all orders to be delivered
- Customer service
- Entered orders
- Confirmed orders when done
- Clerical work
- Help customers place order online
- Phone/customer service
- Scheduled employees
- Oversaw Production
- Office supply inventory
- Ordered office supplies
Assistant Manager
Academia Furniture
03.2013 - 02.2014
- Assisted Manager in ensuring orders were completed
- Reviewed and Prioritized orders
- Took employee Attendance
- Employee payroll
- Employee Human Resources
- Printed and sorted orders to be distributed
- Walked floor to review production management
- Clerical work
- Held Interviews for new employee candidates and assisted in training
District Technician Trainer
Walgreens
09.2008 - 08.2011
- Worked under Northern NJ Pharmacy District Supervisor
- Visited at least 2 stores in a day in 24 Stores in a District
- Conducted Pharmacy Technician Interviews
- Assisted in Employee Registration for Exams
- Trained new Pharmacy Techs
- Retrained Technicians if not meeting error % Quota.
- Trained Technicians on new Walgreens programs and systems
- Conducted Pharmacy Technician Certification Board Classes for PTCB Exam (Pharmacology, laws , And Pharmacy Math)
- Assisted Technicians in registering for state license
- Assisted Techs in keeping license and Certifications up to date
- Went to schools and colleges to recruit for pharmacy Tech Positions
- Held Pharmacy Tech Meetings
- Assisted in Insurance Audits, Strategic Management Coordinator:
- In charge of entire store inventory management
- Conducted Monthly Counts
- Changed and Printed Mylars as needed
- Conducted Store resets
- Kept up aisle appearance
- Customer Service
Senior Pharmacy Technician
Walgreens Pharmacy
11.2000 - 02.2010
- Phone And Customer Service
- Input Patient Information for registry
- Entered Prescriptions using SIG Codes
- Printed Labels and filled prescription orders
- Entered Insurances and Called for Prior Authorizations
- Entered Workmans Comp Claims
- Followed OSHA and HIPAA Protocols
- Called Medical Doctors for Prior Authorizations and Refills
- Assisted Pharmacy Manager in employee Scheduling
- Completed Inventory Reports and Audits as Needed
- Checked out Patients at the register
Cosmetologist
Chins Beauty Salon
06.2002 - 09.2003
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Applied makeup to clients for special occasions to meet requirements.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Styled hair, makeup and nails for customers for special events and occasions.
Education
NJ Cosmetology License - Cosmetology
Parisian Beauty Academy
Hackensack, NJ06.2002
High School Diploma -
Passaic High School
Passaic06.2001
Skills
- 6 years of Administrative Assistant Experience
- 10 years' experience in pharmacy technician practice and Healthcare
- 1 Year Assistant Manager Experience
- Former NJ Cosmetology License
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Administrator
Marshall Chiropractic
09.2021 - 09.2022
Administrative Assistant
Corrados
09.2017 - 02.2021
Assistant Manager
Academia Furniture
03.2013 - 02.2014
District Technician Trainer
Walgreens
09.2008 - 08.2011
Cosmetologist
Chins Beauty Salon
06.2002 - 09.2003
Senior Pharmacy Technician
Walgreens Pharmacy
11.2000 - 02.2010
NJ Cosmetology License - Cosmetology
Parisian Beauty Academy
High School Diploma -
Passaic High School
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