Daisy Telles
I-care Urgent Care
Murrieta,CA
11
years of professional experience
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel in a medical clinic.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee offering excellent communication and good judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Registration Coordinator
10 Months- Coordinated patient registration, verifying demographics, insurance details, and eligibility for urgent care visits.
- Processed check-in and check-out workflows, maintaining accurate records in electronic health systems.
- Scheduled appointments and managed walk-in flow to support efficient front desk operations.
- Resolved registration discrepancies by updating patient information and correcting billing-related documentation.
- Communicated with patients regarding forms, copays, and visit requirements to reduce intake delays.
- Supported clinical and administrative staff by prioritizing urgent patient needs and coordinating handoffs.
- Processed cash, credit, and mobile payments with accuracy and balanced register drawers.
- Worked flexible schedule and extra shifts to meet business needs.
Workers' Compensation Coordinator/FD Team Lead
5 Years 1 Month- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
- Developed team communications and information for meetings.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Trained and mentored new team members, contributing to a high-performing front desk team.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained and supervised employees on office policies and procedures.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Trained new staff on current, correct insurance verification procedures.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
- Supported patient access to care by efficiently resolving insurance-related issues and inquiries.
- Optimized use of insurance verification software, leading to faster processing times.
- Enhanced patient satisfaction by providing clear explanations of insurance benefits and coverage.
- Maintained up-to-date knowledge of insurance policies and changes, aiding in accurate verification.
- Streamlined insurance verification process, reducing wait times for patients and medical staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Medical Receptionist
3 Years- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
Service Department Resceptionist
1 Year- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Skills
Microsoft Word
Employee Observations
Workers Compensation
Workflow Processes
Obtaining Authorizations
Training Junior Team Members
Call Transfers
Cash Application
Payment Collection
Inbound Calls
Clerical Support
Patient Intakes
Office Supplies and Inventory
Information Updates
Procedures Scheduling
Attention to detail
HIPAA compliance
Insurance coverage verification
Eligibility determination
Coordination and scheduling
Patient communication
Customer service
Accuracy and precision
Referral coordination
Analytical thinking
Insurance terminology
Organization and time management
Computer proficiency
Critical thinking
Insurance authorizations
Patient eligibility requirements
Appointment scheduling
Patient referral
Time management
Staff leadership
Timeline
Registration Coordinator
I-care Urgent Care
12.2025 - CurrentRead More
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04.2017 - 04.2020Read More
Service Department Resceptionist
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04.2016 - 04.2017Read More
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