Daisy Trujillo
Hiram,Georgia
Summary
Hardworking sales representative, customer service representative and Army Reservist enthusiastic about pursuing the sales field inside and out. Offers strong administrative, relationship-building and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent
communication skills and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Sales Representative
Premier Roofing
08.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Cargo Specialist
US Army
01.2018 - Current
- Implemented and maintained security protocols to safeguard cargo shipments.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
Customer Service Representative
TTEC
03.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
Education
No Degree - Massage Therapy
Gwinnett College - Sandy Springs
Atlanta, GA10.2022
High School Diploma -
Hiram High School
Hiram, GA05.2016
Skills
- Goal-Driven
- Excellent Written and Verbal Communication
- Interpersonal Communication Skills
- Team Cooperation
- Active Listening
- Prioritization
- Conflict Resolution
- Freight Operations
- Staff Training
- Understanding Customer Needs
- Call Center Operations
- Client Intakes
Additional Information
Licensed Massage Therapist
Licensed Life, Accident and Sickness Agent
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Premier Roofing
08.2023 - Current
Customer Service Representative
TTEC
03.2021 - 02.2022
Cargo Specialist
US Army
01.2018 - Current
No Degree - Massage Therapy
Gwinnett College - Sandy Springs
High School Diploma -
Hiram High School