Pedro Romero
Austin,TX
Summary
Professional sales expert with proven track record in automotive industry. Skilled in customer relationship management, product knowledge, and negotiation techniques. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliable performance, effective communication, and driving sales growth. Results-focused Automotive Sales Consultant adept at selling vehicles of all types to customers from all backgrounds. Proficient in leveraging current market, customer and social media trends to capitalize on sales opportunities. Persuasive communicator and creative problem-solver.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
South Point Hyundai
Austin, Texas
08.2020 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Increased sales by offering advice on purchases and promoting additional products
Restaurant Manager
TSO CHINESE DELIVERY
AUSTIN, TX
09.2018 - 04.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Internals Manager: Service Advisor
South Point Hyundai
Austin, TX
07.2019 - 08.2020
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated report data to proactively adjust and enhance operations.
- Communicated issues to supervisor and helped develop solutions.
- Supervised and mentored [Number] team members and facilitated daily service operations to drive business growth.
Sales Associate
Rent A Tire
AUSTIN, TX
10.2018 - 07.2019
- Answered customers' questions regarding products, prices and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit, and set up payment methods.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Emphasized product features based on analysis of customers' needs.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Education
High School Diploma -
Eastside Memorial High School
Austin, TX05.2019
Skills
- Building Customer Relationships and Loyalty
- Flexible Hours
- Demonstrating Vehicle Features
- Building Customer Loyalty
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Explaining Service Options
- Lead Follow-Up
- Trade-In Quotes
- Speech Clarity
- Goal-Driven
- Meeting Sales Goals
Certification
- CSP - Certified Sales Professional
- Bilingual English/Spanish
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
South Point Hyundai
08.2020 - Current
Internals Manager: Service Advisor
South Point Hyundai
07.2019 - 08.2020
Sales Associate
Rent A Tire
10.2018 - 07.2019
Restaurant Manager
TSO CHINESE DELIVERY
09.2018 - 04.2021
High School Diploma -
Eastside Memorial High School