Carina Caudillo
Cicero,IL
Summary
Dedicated and adaptable professional with experience in customer service, event coordination, floral design, automotive parts management, and maintenance. A fast learner who quickly adapts to new work environments and takes on responsibilities with efficiency and professionalism. Skilled in customer relationship building, interpersonal communication, and problem-solving. Experienced in managing teams, organizing schedules, and ensuring seamless operations in fast-paced environments. Strong attention to detail, organization, and the ability to multitask effectively. Passionate about providing excellent service and maintaining high standards in every role.
Overview
20
20
years of professional experience
Work History
Sales Representative
Bill Doran Company
09.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly.
- Consistently met or exceeded quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Floral Order Fulfillment Specialist
Bill Doran Company
04.2021 - 09.2021
- Accurately pulled and prepared flower preorders for clients and events.
- Ensured quality control by selecting fresh, high-quality blooms for each order.
- Organized and staged orders for efficient pickup or delivery.
- Maintained inventory accuracy and assisted in stock replenishment.
- Coordinated with team members to meet order deadlines and special requests.
Floral Handling & Processing Specialist.
Ashland Addison Florist
03.2020 - 03.2021
- Received and processed fresh flower shipments, ensuring proper handling and hydration.
- Trimmed and conditioned flowers for optimal longevity and quality.
- Organized and maintained the flower cooler, ensuring cleanliness and efficient storage.
- Monitored floral inventory, rotating stock to maintain freshness and minimize waste.
- Separated and prepared flowers for special projects, ensuring timely availability for arrangements.
- Assisted in replenishing floral supplies to support daily operations and event preparation.
Event Decorator
Ashland Addison Florist
12.2019 - 03.2020
- Transformed venues into memorable spaces through expertly crafted decorative arrangements.
- Established a strong reputation for delivering exceptional customer service and exceeding client expectations.
- Trained new hires on best practices in event decoration, fostering a culture of excellence within the team.
- Delivered impactful presentations to potential clients, showcasing the company''s capabilities and securing new business opportunities.
- Achieved client satisfaction by timely delivery of customized event design projects.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Worked closely with contractors and vendors to improve project coordination, completing projects.
- Led and managed a team in setting up elegant floral décor for weddings and events.
- Coordinated logistics, timelines, and workflow to ensure seamless execution.
- Ensured high-quality floral arrangements met client expectations and venue requirements.
- Communicated with vendors and team members to troubleshoot and adapt to event-day challenges.
Event Operations & Scheduling Coordinator
Exquisite Designs
09.2016 - 11.2019
- Developed and managed detailed event schedules to ensure seamless execution.
- Scheduled and coordinated staff for event setups and breakdowns.
- Led and supervised teams in executing floral décor installations and event setups.
- Communicated with contractors and vendors to arrange rentals and logistics.
- Directed end-of-event breakdown, overseeing floral décor retrieval and inventory tracking.
- Maintained accurate records of returned inventory and ensured proper storage and organization.
Cashier
BP Gas Station Service
08.2016 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Janitor & Maintenance Technician
East Lake Management
06.2013 - 08.2016
- Cleaned and maintained common areas in residential properties, ensuring a safe and presentable environment.
- Deep cleaned and prepared vacant units for move-in readiness, including floors, surfaces, and fixtures.
- Conducted basic maintenance checks to ensure all appliances, plumbing, and electrical systems were in working order.
- Reported and assisted in resolving maintenance issues to improve tenant satisfaction.
- Managed cleaning supplies and equipment to maintain efficiency in daily operations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Commercial Assistant Manager
Pep Boys Auto Parts & Service
03.2009 - 11.2011
- Managed daily operations for the commercial department, ensuring efficient delivery of auto parts to mechanical shops.
- Supervised and coordinated a team of delivery drivers, optimizing routes for timely and accurate deliveries.
- Researched and sourced auto parts based on customer needs, providing accurate recommendations to clients.
- Answered customer inquiries, processed orders, and ensured excellent service to maintain strong business relationships.
- Handled invoicing, order processing, and inventory management to support smooth commercial transactions.
- Started as a Parts Delivery Driver, demonstrating reliability and efficiency before earning a promotion.
Cashier & Food Service Assistant
Churches Chicken
06.2005 - 05.2006
- Processed customer orders efficiently while providing friendly and attentive service.
- Prepared side dishes, assembled food orders, and ensured quality presentation.
- Handled soft drink preparation and maintained stocked beverage stations.
- Assisted with end-of-shift cleaning, including dishwashing and sanitizing work areas.
- Maintained a clean and organized workspace to uphold food safety standards.
Education
High School Diploma -
Morton East High School
Cicero, IL05-2007
Skills
- Customer Service Excellence – Provide outstanding support and assistance to customers
- Customer Relationship Building – Develop strong, lasting relationships with clients to enhance satisfaction and loyalty
- Interpersonal Communication – Effectively communicate with customers and team members to ensure smooth interactions
- Problem-Solving & Conflict Resolution – Address customer concerns with professionalism and efficiencyFast Learner & Adaptability – Quickly grasp new tasks, systems, and work environments
- Strong Interpersonal Skills – Friendly, professional, and able to build positive relationships with coworkers and customers
- Efficient & Detail-Oriented – Work quickly while maintaining accuracy and quality
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Bill Doran Company
09.2021 - Current
Floral Order Fulfillment Specialist
Bill Doran Company
04.2021 - 09.2021
Floral Handling & Processing Specialist.
Ashland Addison Florist
03.2020 - 03.2021
Event Decorator
Ashland Addison Florist
12.2019 - 03.2020
Event Operations & Scheduling Coordinator
Exquisite Designs
09.2016 - 11.2019
Cashier
BP Gas Station Service
08.2016 - 09.2016
Janitor & Maintenance Technician
East Lake Management
06.2013 - 08.2016
Commercial Assistant Manager
Pep Boys Auto Parts & Service
03.2009 - 11.2011
Cashier & Food Service Assistant
Churches Chicken
06.2005 - 05.2006
High School Diploma -
Morton East High School
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