Daisy Vega
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated postal service professional knowledgeable about regulations and skilled at handling high demand. Offers skills in organization, multitasking and time management with focus on delivering parcels and letters to correct locations and on-time.
Overview
22
22
years of professional experience
Work History
PSE Clerk
USPS
Compton, CA
09.2023 - Current
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Processed money orders, certified letters, and other payment transactions.
- Verified addresses on envelopes before delivery to ensure accuracy of destination.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Food Production Zone Lead
Amazon Fresh Stores
Ladera Heights
08.2021 - 09.2023
- Ensure consistent execution of inventory workflow, assisting associates with standard operating procedures
- Act as floor leader for questions or customer escalations
- Support associate onboarding and provide ongoing process training as needed
- Work with managers to maintain high quality and safety standards.
AFS Kitchen Associate
Amazon Fresh Stores
Ladera Heights
12.2020 - 08.2021
- Worked with food products which included handling produce, meat and seafood
- Deliver excellent customer service when answering questions and interacting with customers
- Prepare, package, and label food products of varying temperatures
- Performed additional tasks as assigned.
Cashier/ Customer Service
Fresh and Meaty Burgers
Carson
11.2019 - 06.2021
- Received orders as precisely as possible, in store and over the phone
- Collected payments, handled cash, debit, and credit transactions
- Handled third party online orders such as Postmates, Grubhub, etc.
Head Cashier/Lead
Amandine Patisserie
Los Angeles
03.2015 - 11.2019
- Managed all the cash transactions in their workplace
- Maintained daily account of the daily transactions Balanced the daily account at the end of each day
- Checked the daily cash balance
- Interacted with customers solving all their cash related queries
- Checking for the price of products and any discounts or offers
- Reported discrepancies I find within the accounts to my supervisor
- Assist with delivering large catering orders to customers and/or large company breakfast/ brunch gatherings
- Assisted in kitchen as food prep and dishwasher
- Also served front of house as a barista and server.
Teller
Bank Of America
Albuquerque
01.2011 - 10.2012
- Handled all forms of customer transactions
- Processed deposits and cashed checks
- Received customer inquiries
- Referred service requests to appropriate bank departments
Dental Assistant
Dental Arts Center
Torrance
09.2008 - 02.2010
- Greeted public in person or over the telephone
- Answered questions regarding status of various accounts and attend to problems and complaints from customers in person, on the phone or by written correspondence
- Make change and issue receipts
- Post payments to the proper accounts
- Process adjustments, returned checks and refunds
- Make photocopies and operate a variety of standard office machines.
Production
Premier Pet Products Inc
Midlothian
05.2005 - 05.2005
- Assisted with the supplying of various production lines within the plant
- Used Microsoft Excel programs to create spreadsheets for counts of inventory
- Received in, shipped out, cut, assembled, and packaged large amounts of materials to outside businesses
Automated Logistical Specialist
U.S. Army - Fort Jackson
SC
09.2002 - 07.2003
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports
- Ensured that inventories and location surveys are performed in accordance with established procedures
- Performed supervisory duties shown in preceding level of skills.
Education
Vocational - Dental Assisting
UEI College
09.2008
High School Diploma - Mathematics
David Starr Jordan High School
01.2002
Skills
- Over 10 years bilingual customer service experience both English and Spanish, over 15 years teller experience Excellent knowledge of office practices and procedures; correct spelling and grammatical usage Proven ability to receive cash and make change; balance cash and receipts and maintain accurate financial records and documentation Ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain attention to detail despite frequent interruptions Immense ability to establish and maintain effective working relationships with those contacted in the coarse of the work
- Mail Handling
- Mail Distribution
- Money Orders
- Payment Processing
- Cash Register Systems
- Cash Management
- Organizational Skills
- Exceptional Verbal/Written Communication
- Product Knowledge
- Cash Handling
- Effective Communication
- Customer Communication
- Excellent Work Ethic
- Listening Skills
- Tech-Savvy
- Customer Inquiries
- Customer Service
Timeline
PSE Clerk
USPS
09.2023 - Current
Food Production Zone Lead
Amazon Fresh Stores
08.2021 - 09.2023
AFS Kitchen Associate
Amazon Fresh Stores
12.2020 - 08.2021
Cashier/ Customer Service
Fresh and Meaty Burgers
11.2019 - 06.2021
Head Cashier/Lead
Amandine Patisserie
03.2015 - 11.2019
Teller
Bank Of America
01.2011 - 10.2012
Dental Assistant
Dental Arts Center
09.2008 - 02.2010
Production
Premier Pet Products Inc
05.2005 - 05.2005
Automated Logistical Specialist
U.S. Army - Fort Jackson
09.2002 - 07.2003
Vocational - Dental Assisting
UEI College
High School Diploma - Mathematics
David Starr Jordan High School