Daisy Young
Bridgeport,CT
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Seasonal UPS Driver Helper
UPS
10.2024 - Current
- Helped driver unload deliveries at destinations and assisted with customer service, inspections and paperwork
- Assisted driver with diverse needs to keep tight schedule for planned routes
- Followed all traffic laws and company policies during operations
Sales Representative
AT&T
04.2023 - 10.2024
- Built and maintained a strong customer base by providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction
- Provided customers with clear understanding of charges, billing and price changes
- Met and exceeded monthly sales targets through effective customer engagement and product knowledge
Customer Service Representative
AAA Northeast
01.2020 - 04.2023
- Answered inbound calls too greet and assist customers with various needs and concerns.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Communicated with clients over phone, email, and chat platforms.
Customer Service Representative
BJ's Wholesale Club
02.2018 - 07.2020
- Maintained excellent store appearance and assisted with store merchandising duties to provide positive, organized shopping experience for customers
- Used POS system with speed and accuracy to complete cash, card and check transactions for customer purchases
- Delivered prompt service to prioritize customer needs.
Education
Some College - PSYCHOLOGY
Housatonic Community College
Bridgeport, CTHIGH SCHOOL DIPLOMA -
Harding High School
Bridgeport, CT06.2017
Skills
- Professional Demeanor
- Goal Setting
- Time Management
- Adaptability
- Multitasking
- Problem-solving abilities
- Sales Techniques
- Customer Satisfaction
- Cash Handling
- Upselling techniques
- Excellent Communication
- Active Listening
Timeline
Seasonal UPS Driver Helper
UPS
10.2024 - Current
Sales Representative
AT&T
04.2023 - 10.2024
Customer Service Representative
AAA Northeast
01.2020 - 04.2023
Customer Service Representative
BJ's Wholesale Club
02.2018 - 07.2020
Some College - PSYCHOLOGY
Housatonic Community College
HIGH SCHOOL DIPLOMA -
Harding High School
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