Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasurbek Nugmanov

Brooklyn,NY

Summary

Dynamic customer service professional with proven expertise at Maximus, excelling in problem resolution and client relations. Recognized for achieving high customer satisfaction through active listening and critical thinking. Proficient in Microsoft Excel and adept at managing call center operations, ensuring efficient service delivery and fostering team collaboration.

Overview

3
3
years of professional experience

Work History

UPS Seasonal Driver

UPS
06.2024 - 11.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Customer Service Representative

Maximus
03.2023 - 01.2025

Customer service representative for NYSOH

USPS Employee

USPS
03.2024 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Amazon Worker

Amazon
02.2022 - 08.2022
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.

Education

Associate Of Applied Arts - Liberal Arts

Kingsborough Community College
Brooklyn, NY
08.2018

Rachel Carson High School
New York, NY
06.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Call management
  • Follow-up skills
  • Appointment scheduling
  • Order processing
  • Team development
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Sales expertise

Languages

French
Limited Working
English
Native or Bilingual
Uzbek
Native or Bilingual
Tajik
Full Professional
Russian
Native or Bilingual

Timeline

UPS Seasonal Driver

UPS
06.2024 - 11.2024

USPS Employee

USPS
03.2024 - 06.2024

Customer Service Representative

Maximus
03.2023 - 01.2025

Amazon Worker

Amazon
02.2022 - 08.2022

Associate Of Applied Arts - Liberal Arts

Kingsborough Community College

Rachel Carson High School
Jasurbek Nugmanov