Daisy Young
Bridgeport,CT
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Seasonal UPS Driver Helper
UPS
Stratford, USA
10.2024 - 12.2024
- Helped driver unload deliveries at destinations and assisted with customer service, inspections and paperwork
- Assisted driver with diverse needs to keep tight schedule for planned routes
- Followed all traffic laws and company policies during operations
Sales Representative
AT&T
Westport, USA
04.2023 - 10.2024
- Built and maintained a strong customer base by providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction
- Provided customers with clear understanding of charges, billing and price changes
- Met and exceeded monthly sales targets through effective customer engagement and product knowledge
Customer Service Representative
AAA Northeast
Remote
01.2020 - 04.2023
- Answered inbound calls too greet and assist customers with various needs and concerns.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Communicated with clients over phone, email, and chat platforms.
Customer Service Representative
BJ's Wholesale Club
Stratford, USA
02.2018 - 07.2020
- Maintained excellent store appearance and assisted with store merchandising duties to provide positive, organized shopping experience for customers
- Used POS system with speed and accuracy to complete cash, card and check transactions for customer purchases
- Delivered prompt service to prioritize customer needs.
Education
HIGH SCHOOL DIPLOMA -
Harding High School
Bridgeport, CT06.2017
Some College - PSYCHOLOGY
Housatonic Community College
Bridgeport, CTSkills
- Active listening
- Multitasking Abilities
- Communication
- Attention to detail
- Calm under pressure
- Relationship building
- Dependable and responsible
- Merchandise upselling
Timeline
Seasonal UPS Driver Helper
UPS
10.2024 - 12.2024
Sales Representative
AT&T
04.2023 - 10.2024
Customer Service Representative
AAA Northeast
01.2020 - 04.2023
Customer Service Representative
BJ's Wholesale Club
02.2018 - 07.2020
HIGH SCHOOL DIPLOMA -
Harding High School
Some College - PSYCHOLOGY
Housatonic Community College
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