Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daisy Young

Bridgeport,CT

Summary

Adaptable professional known for exceptional problem-solving and critical thinking abilities. Experienced in customer support and outreach roles, successfully driving customer engagement and satisfaction while maintaining compliance with industry standards.

Overview

8
8
years of professional experience

Work History

Client Scheduling Coordinator

Coordinated Transportation Solutions
Trumbull, CT
10.2024 - Current
  • Professionally answer a high volume of inbound phone calls, greeting members, verifying accounts and also scheduling transportation.
  • Provided excellent customer service by addressing inquiries, resolving complaints, while following HIPPA guidelines.
  • Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings while maintaining attention to detail.

Mortgage Outreach Specialist

M&T Bank
Remote-CT
10.2024 - 06.2025
  • Negotiated payment plans with customers, while also implementing collection strategies to reduce outstanding account balances.
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Interviewed customers to obtain financial information, payment history and other relevant details.

Sales Consultant

AT&T
Westport, CT
04.2023 - 10.2024
  • Built and maintained a strong customer base by providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction
  • Provided customers with clear understanding of charges, billing and any price modifications.
  • Met and exceeded monthly sales targets through effective customer engagement and product knowledge

Customer Service Representative

BJ's Wholesale Club
Stratford, CT
02.2018 - 07.2020
  • Trained new team members on customer service protocols and best practices.
  • Managed product returns and exchanges, ensuring compliance with company policies.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Education

Some College -

Housatonic Community College
Bridgeport, CT

High School Diploma -

Harding High School
06-2017

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Attention to detail
  • Teamwork and collaboration
  • Critical thinking
  • Customer service and support
  • Phone and email etiquette
  • Administrative duties

Languages

English
Full Professional

Timeline

Client Scheduling Coordinator

Coordinated Transportation Solutions
10.2024 - Current

Mortgage Outreach Specialist

M&T Bank
10.2024 - 06.2025

Sales Consultant

AT&T
04.2023 - 10.2024

Customer Service Representative

BJ's Wholesale Club
02.2018 - 07.2020

Some College -

Housatonic Community College

High School Diploma -

Harding High School

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