Daisy Zamora
Cypress
Summary
Highly organized and dependable candidate skilled in managing multiple priorities with a positive attitude. Proven track record of taking on additional responsibilities to achieve team goals. Committed to delivering exceptional results and fostering a collaborative work environment.
Overview
24
24
years of professional experience
Work History
Service Solution Representative
Quest Diagnostics
08.2021 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier/Customer Service Representative
Home Depot
02.2022 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Warehouse Associate
Amazon
11.2022 - 02.2023
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
Lead Pre-Analytical III
Quest Diagnostics
05.2006 - 08.2021
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Troubleshot equipment adjustments to meet and maintain safety, output and quality expectations.
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
- Collaborated with supervision, engineering and other personnel on quality and performance improvements.
- Modified and adapted standard methods and procedures to solve analytical problems.
- Skilled at working independently and collaboratively in a team environment.
- Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime.
- Lead day and night shifts up to 8 employees.
- Schedule and train all employees in different departments, Microbiology, Virology,AFB, Processing, etc.
Lab Assistant
Lab Corp
12.2004 - 04.2006
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Prepared specimens for testing and analysis.
- Managed specimen sample handling, receiving, storage and inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
Medical Assistant
Dr. Keitha Smith
07.2003 - 10.2004
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Dr, Jay Chavda
06.2002 - 12.2002
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient insurance coverage and collected required co-payments.
Cashier
Walmart
02.2001 - 02.2002
- Welcomed customers and helped determine their needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Applied Science - Billing And Coding
Penn Foster College
07.2018
Associate of Science - Psychology
Lone Star College System
Spring, TX05.2017
Associate of Applied Science - Medical Assisting
Sanford Brown College
07.2002
Skills
- Active Listening
- Data Entry
- Analytical and Critical Thinking
- Self-Motivated
- Decision-Making
- MS Office
- Flexible and Adaptable
- Excellent Communication
- Google Workspace
- Teamwork and Collaboration
- Organization and Time Management
- Excel
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Amazon
11.2022 - 02.2023
Cashier/Customer Service Representative
Home Depot
02.2022 - 01.2024
Service Solution Representative
Quest Diagnostics
08.2021 - Current
Lead Pre-Analytical III
Quest Diagnostics
05.2006 - 08.2021
Lab Assistant
Lab Corp
12.2004 - 04.2006
Medical Assistant
Dr. Keitha Smith
07.2003 - 10.2004
Medical Assistant
Dr, Jay Chavda
06.2002 - 12.2002
Cashier
Walmart
02.2001 - 02.2002
Associate of Science - Psychology
Lone Star College System
Associate of Applied Science - Medical Assisting
Sanford Brown College
Associate of Applied Science - Billing And Coding
Penn Foster College
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