LISDANIA SANTANA
Miami,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Service Solution Representative
Clinical Care Medical Center
05.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Making Dr. appointments and Specialists referrals for patients
Front Desk Receptionist
Clinical Care Medical Center
09.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
General Manager
Yanes Transport LLC
01.2019 - 06.2022
- Responsibility of doing the accounting of the business, prepared the employees' checks, assist with the calls that we have to make to the clients with the estimated time of arrival at the houses for their delivery.
Receptionist
Nail and Blow Lounge
02.2017 - 07.2018
- Receive calls to schedule appointments in the salon book, keep the place organized, offer good customer service, and receive their payments.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL07.2015
Skills
Timeline
Service Solution Representative
Clinical Care Medical Center
05.2023 - Current
Front Desk Receptionist
Clinical Care Medical Center
09.2022 - 06.2023
General Manager
Yanes Transport LLC
01.2019 - 06.2022
Receptionist
Nail and Blow Lounge
02.2017 - 07.2018
High School Diploma -
Miami Southridge Senior High School
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