Daisy Zavala-Ramirez
Salinas,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist
Best Western Inn & Suites
11.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Create the weekly staff schedule including adjusting and filling in gaps to business needs
- Worked extra shifts during any period and covered for call-in employees to maintain service levels
- Balance multiple tasks simultaneously in a fast-paced environment while maintaining a high standard of service
- Collected room deposits, fees, and payments.
- Key responsibilities included: check-in and check out, room assignment
- Address guest inquires, concerns, and requests in a professional and timely manner
- Provide information about hotel services, local attractions, and dining options
- Process reservations accurately both over the phone and in person or online booking systems, and managing room assignments to optimize occupancy
- Coordinate with housekeeping maintenance, and other hotel departments to fulfill guest needs and requests efficiently
- Maintain accurate records of guest transactions and manage billing, including posting charges and settling accounts at the end of each guest's stay
Head Cashier
Lowe's
04.2022 - 11.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs or applying for credit cards
- Educated employees on register use, merchandising, and customer service.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Asset Protection Associate
Walmart
06.2020 - 04.2022
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Contacted local authorities and apprehended shoplifters.
- Promoted a culture of accountability among employees through regular performance evaluations focused on asset protection metrics.
Crew Member
Honey Berry
12.2016 - 01.2020
- Worked front counter, mainline, and cashier
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Associate of Science - GENERAL SCIENCE
Hartnell College
Salinas, CA06.2026
High School Diploma -
Everett Alvarez High School
Salinas, CA05.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Verbal and written communication
- Schedule Management
- Mail handling
- Document Management
- Professional Demeanor
- Service-oriented mindset
- Strategic Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Best Western Inn & Suites
11.2022 - Current
Head Cashier
Lowe's
04.2022 - 11.2022
Asset Protection Associate
Walmart
06.2020 - 04.2022
Crew Member
Honey Berry
12.2016 - 01.2020
Associate of Science - GENERAL SCIENCE
Hartnell College
High School Diploma -
Everett Alvarez High School
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