Amelia Hanson
Fort Worth,TX
Summary
Skilled in managing guest interactions and ensuring seamless operations in fast-paced environment. Developed expertise in financial record-keeping and using software systems for reservations and accounting. Seeking to transition into new field where these transferable skills can contribute to effective and efficient operations.
Overview
2
2
years of professional experience
Work History
Front Desk Night Auditor
La Quinta Inn & Suites
07.2024 - Current
- Performed daily audits of hotel revenue and room occupancy.
- Used front desk operating system to check in and out guests, create reservations, and handle cancellations. With the options of walk ins, phone calls, and third party reservations.
- Used front desk phone and wireless phone to answer calls with inquiries from current guests and possible customers.
- Money Handling such as deposits, food store cash, payment for stay, and keeping track of the amount in the register throughout my shift.
- Preparing documents and reports like, daily revenue, checkouts, late checkouts, amount of carts, keys for house keeping, the amount of food store cash earned, and organizing registration paperwork from check ins.
- Keeping a positive and professional attitude with guests, through all situations. Ensuring great customer service.
Front Desk Night Auditor
Best Western Inn & Suites
11.2023 - 01.2024
- Utilized front desk systems to check in and check out guest, process payments, change room status, keep a log of guests, preforming daily audits, and keeping track of earnings.
- Book keeping such as preparing reports and documents.
- Answering phone calls from current guest and potential customers.
- Kept a tidy and organized work area with daily front desk cleaning duties.
- Assist the rest of the staff if needed and patrol the grounds.
- Ensuring excellent customer service by keeping a positive and eventing demeanor. Answering questions, providing guest with whats needed, making everything seamless, and offering assistance.
Cold Caller
Care for Accident Victims
05.2023 - 09.2023
- Made 100 calls per day or more, talking with many valued customers that need assistance.
- Kept a file of all calls, potential call backs and successful transferring to victims advocate team. ]
- Handled all customers with sensitivity and compassion ensuring a good customer experience in order to get them to their goal.
- Discussed support options and kept a proper script of questions to keep work seamless, efficient, and professional.
- Made Call Transfers introducing our customers to a victims advocate,
Education
High School Diploma -
Denton Highschool
Denton TX 08-2021
Skills
- Time management
- Customer assistance
- Credit and cash payments
- Teamwork attitude
- Guest services
Languages
English
Full Professional
Timeline
Front Desk Night Auditor
La Quinta Inn & Suites
07.2024 - Current
Front Desk Night Auditor
Best Western Inn & Suites
11.2023 - 01.2024
Cold Caller
Care for Accident Victims
05.2023 - 09.2023
High School Diploma -
Denton Highschool
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