Keunita Hunter
Aurora,CO
Summary
Reliable Night Auditor/ Front Desk Agent. Well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
6
6
years of professional experience
Work History
Front Desk Night Auditor
Fairfield By Marriott
01.2025 - Current
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
- Participated in ongoing training sessions related to hospitality best practices for continued professional growth and development.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
Guest Service Representative
Residence Inn Marriott
09.2024 - 01.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Facilitated loyalty program that incentivized repeat visits and positive reviews.
Night Auditor
Fairfield Inn & Suites By Marriot
08.2021 - 12.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Oversaw night auditing of daily room occupancy and hotel revenue
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Generated and printed daily financial reports to track hotel performance
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Collaborated with team members to handle guest requirements from check-in through check-out
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Trained new staff members in customer service techniques and hotel operations
Front Desk Associate
Courtyard By Marriott
03.2021 - 08.2021
- Maintained cleanliness and organization of front desk area
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Front Desk Receptionist
Fairfield Inn & Suites By Marriot
09.2019 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Front Desk Agent
Microtel Inn & Suites By Wyndham
07.2019 - 09.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments
- Answered customer telephone calls promptly and appropriately handled needs
- Used internal software to process reservations, check-ins and check-outs
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Maintained clean and organized front desk areas to uphold polished company image
Night Auditor
Candlewood Suites Hotel
05.2019 - 07.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Oversaw night auditing of daily room occupancy and hotel revenue
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Generated and printed daily financial reports to track hotel performance
Education
No Degree - Psychology
Southern New Hampshire University
Hooksett, NH01-2027
High School Diploma -
Midland Senior High
Midland, TX06.2016
Skills
- Speaking
- Programming
- Account Balancing
- Analytical Thinking
- Audit Reporting
- Revenue Balancing
- Time Management
- Staff Training
- Nightly Audits
- Mathematics
- Checking Guests In and Out
- Safety and Security Procedures
- Reservation Processing
- Systems Analysis
- Revenue Monitoring
- Critical Thinking
- Judgment and Decision-Making
- Social Perceptiveness
- Office Supervision
- Payment Oversight
- Shift Scheduling
- Customer assistance
- Time management
- Credit and cash payments
- Data entry expertise
- Teamwork attitude
- Payment collection
- Financial acumen
- Resolving issues
- Reservation handling
- Initiative and proactivity
- Guest services
Contact
720-610-3659, 720-468-6584, taehunter21@gmail.com, hkeunita@gmail.com, 24192 E Prospect Ave, Aurora, CO, 80016, 255 N Blackhawk St, Aurora, CO, 80011, 2300 Faulkner Dr, Midland, TX, 79705, 200 W Longview Ave, Midland, TX, 79701, 110 E Longview Ave, Midland, TX, 79701
Timeline
Front Desk Night Auditor
Fairfield By Marriott
01.2025 - Current
Guest Service Representative
Residence Inn Marriott
09.2024 - 01.2025
Night Auditor
Fairfield Inn & Suites By Marriot
08.2021 - 12.2023
Front Desk Associate
Courtyard By Marriott
03.2021 - 08.2021
Front Desk Receptionist
Fairfield Inn & Suites By Marriot
09.2019 - 12.2020
Front Desk Agent
Microtel Inn & Suites By Wyndham
07.2019 - 09.2019
Night Auditor
Candlewood Suites Hotel
05.2019 - 07.2019
High School Diploma -
Midland Senior High
No Degree - Psychology
Southern New Hampshire University
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