Daisy A V Urquiza
Dallas
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.
Overview
16
16
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Property Manager
Greenwater Investments
Fort Worth
09.2019 - 10.2023
- Managed tenant relations to ensure satisfaction and prompt communication.
- Coordinated property maintenance and repairs with contractors and vendors.
- Oversaw lease agreements, ensuring compliance with regulations and policies.
- Implemented marketing strategies to attract prospective tenants effectively.
- Conducted property inspections to maintain quality standards and safety compliance.
- Resolved tenant disputes through effective mediation and conflict resolution techniques.
- Trained staff on customer service protocols and efficient operational practices.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Updated tenant and unit information to keep current in housing database.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
Assistant Manager
DIJ Properties
Fort Worth
07.2017 - 09.2019
- Coordinated property management efforts to enhance tenant satisfaction and retention.
- Supervised maintenance staff to ensure timely repairs and upkeep of properties.
- Developed effective marketing strategies to promote available rental units.
- Managed tenant inquiries and resolved issues in a timely manner.
- Streamlined leasing processes to improve efficiency and tenant onboarding experience.
- Trained new team members on company policies and property management software systems.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant Property Manager
Encore Management
Irving
10.2007 - 07.2017
- Managed tenant inquiries and resolved issues effectively.
- Coordinated property maintenance requests with vendors and staff.
- Assisted in preparing lease agreements and tenant documentation.
- Collaborated with the property manager on strategic planning initiatives.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Collected monthly assessments, rental fees, deposits and payments.
- Collected first month's rent along with security deposit prior to move-in date.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Kept records of correspondence with residents and tenants.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Conducted apartment tours for potential tenants and answered questions about property.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Checked common areas regularly to keep neat, clean and free of debris.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
Education
Certificate - TIC Nursing
Medical Assistant Trainning
Dallas, TX 08.2005 - 08.2006
W.H Adamson
Dallas, TXSome College (No Degree) - Nursing
Mountain View College
Dallas, TXSkills
- Tenant management
- Lease administration
- Property maintenance
- Customer relationship management
- Team leadership
- Communication skills
- Eviction notices
- Rent collection
- Leasing and sales
- Leasing operations
- Financial budgeting and reporting
- Marketing and advertising
- Tenant relations
- Multi-family property management
- Property management
- Lease renewals
- Fair housing compliance
- Administrative support
Certification
Gracehill Courses
Fair Housing Training
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Property Manager
Greenwater Investments
09.2019 - 10.2023
Assistant Manager
DIJ Properties
07.2017 - 09.2019
Assistant Property Manager
Encore Management
10.2007 - 07.2017
Certificate - TIC Nursing
Medical Assistant Trainning
08.2005 - 08.2006
W.H Adamson
Some College (No Degree) - Nursing
Mountain View College