Daiva Wilson
Austin ,TX
Summary
Dynamic professional with a proven track record of elevating customer satisfaction and enhancing guest experiences at notable establishments like Oracle. Expert in leveraging exceptional customer service and cash handling skills to achieve business goals. Demonstrated ability to foster client relationships and improve service delivery, contributing to significant client retention and satisfaction improvements.
Overview
2025
2025
years of professional experience
Work History
Server/Bartender
BJ's Restaurant & Brewhouse
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Overnight Valet
LAZ Parking Valet
Austin, TX
06.2024 - Current
- Parked and retrieved vehicles for customers, ensuring efficient service and minimizing wait times.
- Provided exceptional customer service by assisting guests with luggage and directions.
- Maintained organization and cleanliness of parking area to enhance safety and appearance.
- Improved guest satisfaction by being attentive and responsive to their needs.
Hostess
The Rutledge
Nashville, TN
05.2021 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Business Development Consultant
Oracle
Austin, TX
06.2022 - 01.2024
- Met with current clients to assess needs and develop improvement plans.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
Associate Banker
Chase Bank
Nashville, TN
10.2021 - 04.2023
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Server
Buffalo Wild Wings
Austin, TX
08.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Master Of Science - Agricultural Business And Management
Tennessee State University
Nashville, TN05.2022
Bachelor Of Science - Agriculture
Tennessee State University
Nashville, TN05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Overnight Valet
LAZ Parking Valet
06.2024 - Current
Server
Buffalo Wild Wings
08.2022 - 02.2023
Business Development Consultant
Oracle
06.2022 - 01.2024
Associate Banker
Chase Bank
10.2021 - 04.2023
Hostess
The Rutledge
05.2021 - 01.2022
Server/Bartender
BJ's Restaurant & Brewhouse
Master Of Science - Agricultural Business And Management
Tennessee State University
Bachelor Of Science - Agriculture
Tennessee State University