Daivon Cohen
Baltimore,Maryland
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit consumer needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Keysempowers
06.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Master Barber
Salantra(Catonsville)
02.2011 - Current
- Discuss the customer’s hairstyling and cutting expectations before carrying out haircuts
- Trim and shape hair outline, beard, and neckline
- Recommend suitable hairstyles according to the face cut of each client
- Upsell spa and salon services and products by recommending the same to interested clients
- Apply lather, shaving cream, and hair softening products before and after carrying out hair contouring services
- Book appointments and make service reservations on phone for clients
- Clean and Sterilize scissors, comb, clippers, and other instruments
- Drape and pin protective cloth around customers’ shoulders
- Record services and keep records and books on received payments from customers.
Youth Football Coach
Name of Team
08.2016 - 06.2020
- Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours
- Plan, organize and conduct practice sessions
- Explain and enforce safety rules and regulations
- Teach instructional courses and advise students
- Evaluate athletes' skills and review performance records to determine their fitness and potential in a particular area of athletics
- Maintain a safe environment for athletes while transporting to games for the season
- Assist athletes with understanding and completing daily hygiene tasks.
Education
Bachelor Of Arts - Social Work
CCBC
BaltimoreHigh School - General
Penn Wood Senior High
Lansdowne, PA06.2006
Skills
- Production and Processing
- Equipment Maintenance
- Management of Material Resources
- Customer and Personal Service
- Certification in Anger Management
- CPR and First Aid Certification
Certification
Anger Management
Cpr and First Aid
Narcan
Timeline
Case Manager
Keysempowers
06.2021 - Current
Youth Football Coach
Name of Team
08.2016 - 06.2020
Master Barber
Salantra(Catonsville)
02.2011 - Current
Bachelor Of Arts - Social Work
CCBC
High School - General
Penn Wood Senior High