Daizha Hagans
Topeka,KS
Summary
Compassionate individual with proven customer service skills in high-pressure environments. Experienced in order accuracy and personalized assistance, ready to leverage strengths to boost customer engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Walmart
Topeka, KS
10.2022 - 02.2026
- Curated personalized shopping experiences based on customer preferences and purchase history.
- Utilized Walmart's online ordering systems to streamline product selection and order fulfillment.
- Assisted customers with navigating the website and resolving inquiries related to their orders.
- Collaborated with team members to enhance product visibility and improve user engagement on the platform.
- Trained new staff on best practices for online shopping support and system navigation techniques.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Lead Line Cook
Applebee's Grill + Bar
Topeka, KS
10.2020 - 08.2022
- Supervised kitchen staff to ensure efficient food preparation and service delivery.
- Developed and implemented training programs for new line cooks to enhance skills and performance.
- Coordinated meal assembly processes to maintain quality standards during peak hours.
- Streamlined inventory management by organizing supplies and reducing waste through effective stock rotation.
- Monitored food safety protocols to comply with health regulations, ensuring a safe dining experience.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Line Cook
Fuzzy Taco Shop
Lafayette, CO
06.2020 - 08.2020
- Prepared diverse menu items efficiently, maintaining quality and presentation standards.
- Ensured compliance with food safety regulations, minimizing risks of contamination.
- Collaborated with kitchen staff to streamline meal preparations during peak hours.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Line Cook
Adesso Pizzeria
Lafayette, CO
09.2019 - 03.2020
- Implemented inventory management practices, reducing waste and optimizing ingredient usage.
- Assisted in developing seasonal menu items based on customer feedback and trends.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Boosted company reputation by delivering exceptional customer service to clients.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Monitored stock levels, coordinating with suppliers to ensure timely deliveries of fresh ingredients.
Education
High School Diploma -
Topeka High School
Topeka, KS05-2018
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Route planning
- Prioritizing orders
- Hospitality and accommodation
- Online order processing
Timeline
Online Personal Shopper
Walmart
10.2022 - 02.2026
Lead Line Cook
Applebee's Grill + Bar
10.2020 - 08.2022
Line Cook
Fuzzy Taco Shop
06.2020 - 08.2020
Line Cook
Adesso Pizzeria
09.2019 - 03.2020
High School Diploma -
Topeka High School