Daizha nixon
Customer Service Representative
Houston,TX
Summary
Talented Accounts Receivable Specialist with 6 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Debt Collector
FMA Alliance, Ltd
Houston, TX
06.2023 - Current
- Contact debtors
- Asses and prioritize accounts
- Resolve outstanding accounts
- Use good judgment when dealing with customers, clients, and employers
- Ask for account information
- Communicate with debtors about their accounts
Call Center Representative
Health IQ
Houston, TX
09.2022 - 06.2023
- Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
- Responsible for monitoring sales and the performance of the sales team as well as recording sales data
- Scheduling meetings, and sales appointments, and following up with customers about their order status
- Enhance our customers experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor
- Submits orders by referring to price lists and product literature
- Contributes to team effort by accomplishing related results as needed
- Knowledgeable in Medicare Part B, D, & C
PSE Mail Processing Clerk
United States Postal Service
Houston, TX
06.2021 - 08.2022
- Sort and collate incoming and outgoing mail
- Help customers complete change of address and mail hold forms
- Process mail using automated mail processing equipment or manual methods of sorting and distribution
- Provide services at public window for non-financial transactions
- Lifting or carrying moderate to heavy mail and packages and prolonged standing
Customer Service Representative, Patient
AT&T, Educational Commission for Foreign Medical Graduates
Houston, TX
08.2017 - 06.2021
- Respond to customer queries about ATT services, equipment, promotions, roaming and billings
- Take customer calls and complete service orders
- Understand customer needs and recommend appropriate products and rate plans
- Handle large volume of customer calls efficiently
- Handled emails, inbound calls, and outbound calls
- Kept records of customer complaints
- Standardized
03.2016 - 08.2017
- Provide constructive feedback to medical students and colleagues
- Professional manner
- Interacting and Learning
- Assist students in developing their communication and clinical skills
- Assist students in working through difficult emotional situations in a safe environment
Cashier/Stocker
Walmart
Houston, TX
03.2014 - 02.2016
- Welcoming customers
- Help customers with locating merchandize
- Helping customers to check price of items
- Stocking products and Handling money
- Price changing
- High degree of customer satisfaction
- Answer professionally to compliments and complaints from customers
- Deal with customers through the telephone and face to face.
Education
communications
Windfern High School
06.2014
Skills
- SAP
- Microsoft Office 365
- Microsoft Excel
- CRM Software
- Negotiation
- Following Conversation Scripts
- Payroll Processing
- Scripted responses
- Issue investigation
- Locations expertise
- Call center experience
- Accurate payment posting
- Aging reports analysis
- Flexible and Adaptable
- Cash application
- Analytical and Critical Thinking
- Dependable and Responsible
- PPE Compliance
- Excellent Communication
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Timeline
Debt Collector
FMA Alliance, Ltd
06.2023 - Current
Call Center Representative
Health IQ
09.2022 - 06.2023
PSE Mail Processing Clerk
United States Postal Service
06.2021 - 08.2022
Customer Service Representative, Patient
AT&T, Educational Commission for Foreign Medical Graduates
08.2017 - 06.2021
03.2016 - 08.2017
Cashier/Stocker
Walmart
03.2014 - 02.2016
communications
Windfern High School