Chaniah Wellington Martino
Rochester
Summary
Hardworking and reliable worker with strong background in operating cash registers , stocking merchandise, machinery, excellent customer services assistance , keep area clean and neat highly organized and punctual with teams-oriented mentality. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
7
7
years of professional experience
Work History
Debt Collector
National Grid USA
01.2025 - 08.2025
- Managed collections process for delinquent accounts, improving recovery rates through effective communication strategies.
- Utilized collection software to track payments and maintain accurate account records, ensuring compliance with regulations.
- Developed personalized payment plans for clients, enhancing customer relations and increasing successful debt resolution.
- Trained junior collectors on best practices in negotiation techniques and compliance standards to improve team performance.
PC Technician
Rochester Regional Health
08.2022 - 03.2024
- Provided direct patient care, including bathing, grooming, and feeding assistance
- Monitored vital signs and reported any abnormalities to the nursing staff
- Assisted with transferring patients in and out of beds or wheelchairs
- Administered medications under the supervision of a registered nurse
- Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies
- Documented patient information accurately and timely in electronic medical records system
- Assisted in transporting patients to various departments within the healthcare facility for tests or procedures
- Maintained confidentiality of patient information at all times
- Demonstrated proficiency in using medical equipment such as EKG machines or glucose monitors
Assistant Manager
Golden Eyes
04.2021 - 08.2023
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Created training materials and conducted training sessions for new hires on company policies and procedures
Crew Member
McDonald's
10.2020 - 01.2021
Customer Service Representative
Conduent
01.2020 - 03.2020
- I would help customers pay phone bills, sometimes if they were have problems with there phone I would help troubleshoot.
Assembly Line Worker
Aerosafe Global
05.2019 - 07.2019
- Boxed labeled and moved items to keep line moving swiftly
- Kept the customers happy
- Built and packaged products to complete daily work orders and production goals
Housekeeper and front desk
Motel 6 / Studio 6
08.2018 - 03.2019
- Vacuumed floors , stairways and hallways
- Provided detailed and timely cleaning while working in a fast-pace
- Completed cleaning task while spending majority of the day , twisting , turning , bending and kneeing to get the job done
- Deep cleaned about 30 rooms a day alone
Ride Operator
Seabreeze Amusement Park
08.2018 - 09.2018
- Provided physical assistance to visitors getting onto and off the ride
- Supported others needs by providing information and answering questions concerning the facility, events and policies
Education
GED - undefined
Young Mothers Program
Rochester, NY11.2021
Skills
- Food prep (2 years)
- Communications (2 years)
- SAP
- Assembly Worker (Less than 1 year)
- Cashier (2 years)
- Food Service
- Customer Service (2 years)
- Pallet Jack
- Crew Member
- Customer Service (3 years)
- Shipping & Receiving
- Stocking (1 year)
- Packaging (1 year)
- Computer Skills (2 years)
- Moving Experience
- Forklift
- Machining
- Order Picking
- Windows
- Front Desk (2 years)
- Typing
- Load & Unload (2 years)
- Warehouse Experience
- Documentation review
- Housekeeping (3 years)
- Kitchen Experience
Timeline
Debt Collector
National Grid USA
01.2025 - 08.2025
PC Technician
Rochester Regional Health
08.2022 - 03.2024
Assistant Manager
Golden Eyes
04.2021 - 08.2023
Crew Member
McDonald's
10.2020 - 01.2021
Customer Service Representative
Conduent
01.2020 - 03.2020
Assembly Line Worker
Aerosafe Global
05.2019 - 07.2019
Housekeeper and front desk
Motel 6 / Studio 6
08.2018 - 03.2019
Ride Operator
Seabreeze Amusement Park
08.2018 - 09.2018
GED - undefined
Young Mothers Program