Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dai’Zhan Talley

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Ace Hardware
Ferndale, MI
01.2025 - 09.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.

Prep cook, Main cook

Buddy’s Pizza
10.2021 - 07.2023
  • Executed mixing of dough and preparation of sauces to support kitchen operations.
  • Coordinated food prep activities in ovens and on grills to ensure timely meal delivery.
  • Crafted dough and other dishes, focusing on freshness and flavor integrity.

Customer Service Representative

Dialog Direct
02.2022 - 11.2022
  • Managed daily call volume exceeding 100 inbound and outbound interactions.
  • Employed two screens to streamline communication and data access.
  • Addressed escalated concerns regarding payments and order fulfillment.
  • Facilitated order processing while ensuring customer satisfaction.

Companies worked For Are Buddies foods - Hot and Cold foods, Packaging and Assembly line, Production line, Freezer department

Forge Staffing
02.2021 - 10.2021
  • Maintaining trash and cleaning areas.

Assembly line, Machine Operator and Order Selector, Forklift operator

Dakota
04.2020 - 01.2021
  • Cleaning areas.

Assembly Operator

Colonial Plastics
12.2019 - 03.2020

Machine Operator, Forklift operator

Ground Effects
07.2018 - 12.2019

Little Caesars Arena
01.2017 - 05.2018
  • Cleaning, Mixing and preparing solutions, Special cleaning tools used and preformed with. Maintaining offices stadium and food counter areas.

Coldwell Banker Real Estate Corporation
12.2016 - 06.2017
  • Routine property Inspection, Installing signs and lock boxes, Taking needed photos of properties, Lawn maintenance, Painting, Flooring and assembling.

Education

GED - undefined

Franklin Adult Education
Akron, Ohio
01.2019

High school - undefined

Pershing High school
Detroit, Mi
01.2015

Skills

  • Teamwork and interpersonal abilities
  • Rapid learning capacity
  • Accountability and attention to detail
  • Reliability in punctuality
  • Strong work ethic
  • Production line experience
  • Assembly proficiency
  • Forklift certification
  • Carpentry and maintenance skills
  • Flooring installation expertise
  • Food processing knowledge
  • Customer relations management
  • Data analysis

Certification

Serv Safe

Timeline

Cashier Team Lead

Ace Hardware
01.2025 - 09.2025

Customer Service Representative

Dialog Direct
02.2022 - 11.2022

Prep cook, Main cook

Buddy’s Pizza
10.2021 - 07.2023

Companies worked For Are Buddies foods - Hot and Cold foods, Packaging and Assembly line, Production line, Freezer department

Forge Staffing
02.2021 - 10.2021

Assembly line, Machine Operator and Order Selector, Forklift operator

Dakota
04.2020 - 01.2021

Assembly Operator

Colonial Plastics
12.2019 - 03.2020

Machine Operator, Forklift operator

Ground Effects
07.2018 - 12.2019

Little Caesars Arena
01.2017 - 05.2018

Coldwell Banker Real Estate Corporation
12.2016 - 06.2017

GED - undefined

Franklin Adult Education

High school - undefined

Pershing High school
Dai’Zhan Talley