Dai’Zhan Talley
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Ace Hardware
Ferndale, MI
01.2025 - 09.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
Prep cook, Main cook
Buddy’s Pizza
10.2021 - 07.2023
- Executed mixing of dough and preparation of sauces to support kitchen operations.
- Coordinated food prep activities in ovens and on grills to ensure timely meal delivery.
- Crafted dough and other dishes, focusing on freshness and flavor integrity.
Customer Service Representative
Dialog Direct
02.2022 - 11.2022
- Managed daily call volume exceeding 100 inbound and outbound interactions.
- Employed two screens to streamline communication and data access.
- Addressed escalated concerns regarding payments and order fulfillment.
- Facilitated order processing while ensuring customer satisfaction.
Companies worked For Are Buddies foods - Hot and Cold foods, Packaging and Assembly line, Production line, Freezer department
Forge Staffing
02.2021 - 10.2021
- Maintaining trash and cleaning areas.
Assembly line, Machine Operator and Order Selector, Forklift operator
Dakota
04.2020 - 01.2021
- Cleaning areas.
Assembly Operator
Colonial Plastics
12.2019 - 03.2020
Machine Operator, Forklift operator
Ground Effects
07.2018 - 12.2019
Little Caesars Arena
01.2017 - 05.2018
- Cleaning, Mixing and preparing solutions, Special cleaning tools used and preformed with. Maintaining offices stadium and food counter areas.
Coldwell Banker Real Estate Corporation
12.2016 - 06.2017
- Routine property Inspection, Installing signs and lock boxes, Taking needed photos of properties, Lawn maintenance, Painting, Flooring and assembling.
Education
GED - undefined
Franklin Adult Education
Akron, Ohio01.2019
High school - undefined
Pershing High school
Detroit, Mi01.2015
Skills
- Teamwork and interpersonal abilities
- Rapid learning capacity
- Accountability and attention to detail
- Reliability in punctuality
- Strong work ethic
- Production line experience
- Assembly proficiency
- Forklift certification
- Carpentry and maintenance skills
- Flooring installation expertise
- Food processing knowledge
- Customer relations management
- Data analysis
Certification
Serv Safe
Timeline
Cashier Team Lead
Ace Hardware
01.2025 - 09.2025
Customer Service Representative
Dialog Direct
02.2022 - 11.2022
Prep cook, Main cook
Buddy’s Pizza
10.2021 - 07.2023
Companies worked For Are Buddies foods - Hot and Cold foods, Packaging and Assembly line, Production line, Freezer department
Forge Staffing
02.2021 - 10.2021
Assembly line, Machine Operator and Order Selector, Forklift operator
Dakota
04.2020 - 01.2021
Assembly Operator
Colonial Plastics
12.2019 - 03.2020
Machine Operator, Forklift operator
Ground Effects
07.2018 - 12.2019
Little Caesars Arena
01.2017 - 05.2018
Coldwell Banker Real Estate Corporation
12.2016 - 06.2017
GED - undefined
Franklin Adult Education
High school - undefined
Pershing High school