Ella Getman-Graves
China Spring
Summary
Dynamic Cashier Team Lead at China Spring Youth Athletic Association with a proven track record in customer service excellence and cash handling. Successfully trained new cashiers, enhancing team performance and productivity. Known for fostering collaboration and maintaining a clean, organized work environment while efficiently processing payments and resolving customer inquiries.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
China Spring Youth Athletic Association
China Spring
04.2024 - 08.2025
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Processed payments promptly for customers to exceed productivity standards.
- Processed refunds and exchanges according to company policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
- Welcomed customers, offering assistance to help find store items.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customer questions and provided store information.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
China Spring High School
China Spring, TX05-2028
Skills
- Customer service
- Cash handling
- Team collaboration
- Sales support
- Credits and refunds
- Training and mentoring
- Conflict resolution
- Inventory management
- Merchandise restocking
- Cash register operations
- Customer complaint handling
- Verbal communication
- Punctual and reliable
- Analytical thinking
- Problem-solving
- Decision-making
- Heavy lifting
- Cashier training
- Problem-solving abilities
- Analytical skills
- Credit card transactions
- Workflow coordination
- Coin and currency counting
- Multitasking and organization
- Customer relations
- Payment processing
- Basic math
- Reliable and responsible
- Interpersonal communication
- Cleanliness
- Cash management
- Self motivation
- Customer service excellence
- Positive attitude
- Teamwork and collaboration
- Problem-solving aptitude
- Tactfulness
- Honest and dependable
- Teamwork
- Creative thinking
- Interpersonal skills
- Electronic Payment Processing
Accomplishments
Recently qualified for, and went to UT for the 2025 UIL CX State debate competition.
Affiliations
I'm a freshman in high school in almost all honors classes. I seriously enjoy all kinds of water sports, whether that be in the lake, the river, at the beach, or just in the pool with my younger siblings. I participate in multiple school sports such as soccer, tennis, and powerlifting. I'm a part of China Spring's UIL debate team and have qualified for the state debate competition. I also greatly enjoy being a part of the Waco Challenger league as a buddy helping assist players. In participating in all of these things, I've been found to be a very social and extroverted person, so I'm extremely excited to have the opportunity to become a life guard at Hawaiian Falls.
References
References available upon request.
Timeline
Cashier Team Lead
China Spring Youth Athletic Association
04.2024 - 08.2025
High School Diploma -
China Spring High School
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