Suzi Cross
Boise,ID
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
BP Bullfrog
Dousman, WI
07.2022 - 02.2024
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Shift Lead
McDonald’s
Big Bend, WI
09.2021 - 07.2022
- Assisted in the training of new employees.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Identified opportunities for operational improvements and communicated them to management.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
General Manager
Culvers Restaurant
Oconomowoc, WI
08.2018 - 11.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Education
Some College (No Degree) - Medical Assisting
MATC
Madison, WISkills
- Customer Assistance
- Cashier Team Support
- Cash Register Operations
- Cash Drawer Reconciliation
- Store Opening/Closing Procedures
- Currency Counting
- Refund Processing
- Refunds And Exchanges
- Stock Rotation
- Document Control
- Problem-Solving
- System Upgrades
- Network Troubleshooting
- Project Planning And Development
- Installations
- Network Operations
- Project Management Abilities
- Troubleshooting Issues
- Network System Design
- Network Infrastructure
- System Integration
- Project Leadership
- Interpersonal Communication
- Outstanding Communication Skills
- Virtual Private Networks
- Operations Management
- Lan Configuration
- Excellent Interpersonal Skills
- Telephone Technical Support
- Customer Service-Oriented
- Payment Processing
- Check-in procedures
- Complaint Handling
- Rules clarifications
- Passport checks
- Mathematical Calculations
- Strong interpersonal skills
- Cash handling experience
- Database usage
- Basic computer skills
- Reservation Confirmation
- Detail Oriented
- Problem-solving abilities
- Team building
- Teamwork and Collaboration
Timeline
Cashier Team Lead
BP Bullfrog
07.2022 - 02.2024
Shift Lead
McDonald’s
09.2021 - 07.2022
General Manager
Culvers Restaurant
08.2018 - 11.2019
Some College (No Degree) - Medical Assisting
MATC