Daizhona Hall
Troy
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Well Now Health
09.2024 - 01.2025
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Provided exceptional customer service in a fast-paced environment.
- Maintained accurate patient records and confidential information.
- Verifying insurance information, processing claims and collecting payments.
- Answering phones, directing calls, and responding to patient inquiries via phone, email, or in person.
Certified Nursing Assistant
Provalidus Medical Staffing
08.2023 - 08.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Documented patient information accurately in electronic health records.
- Supported patients during rehabilitation exercises, encouraging progress and mobility.
- Collaborated with healthcare team to implement individualized care plans effectively.
- Educated patients and families on health management and post-discharge instructions.
Certified Nursing Assistant
Depatment of Veteran Affairs
03.2020 - 08.2023
- Responded swiftly to patient needs, fostering a compassionate care environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
Medical Staffing Agency
05.2019 - 04.2020
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Collaborated with healthcare teams to develop personalized care plans for diverse patient needs.
- Coordinated transportation for patients between facilities, ensuring timely access to medical services.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Certified Nursing Assistant
EverGreen Commons Rehabilitation and Nursing Center
06.2015 - 03.2019
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
GED -
Glenmont Job Corps
Glenmont, NY06-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Administrative support
- Multi-line telephone operation
- Document management
- Microsoft office
- Team collaboration
- Computer proficiency
- Billing and invoicing
- Conflict resolution
Certification
- Certified Nursing Assistant
- CPR Certification
- Customer Service
Timeline
Receptionist
Well Now Health
09.2024 - 01.2025
Certified Nursing Assistant
Provalidus Medical Staffing
08.2023 - 08.2024
Certified Nursing Assistant
Depatment of Veteran Affairs
03.2020 - 08.2023
Certified Nursing Assistant
Medical Staffing Agency
05.2019 - 04.2020
Certified Nursing Assistant
EverGreen Commons Rehabilitation and Nursing Center
06.2015 - 03.2019
GED -
Glenmont Job Corps
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