Daizjah Johnson
Fayetteville,NC
Summary
Hardworking Shift Leader, undergraduate, and army soldier gifted at reviewing tasks to assure quality and maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Outgoing and energetic individual familiar with various equipment operations. Well qualified biomedical scientist with knowledge and over 4 years of training in the biology field and experience with conducting laboratory tests to investigate diverse topics.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Troubleshot equipment to reduce service calls and downtime.
- Developed job assignments for barista team, planned production schedules and strengthened organization of task flows.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Cultivated professional working relationships with peers and supervisors.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Motor Transport Operator
Army National Gaurd
09.2021 - Current
- Enhanced transportation efficiency by developing and implementing optimized routing strategies.
- Reduced vehicle downtime through diligent maintenance and timely repairs, ensuring consistent operational readiness.
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Improved fuel consumption rates with careful planning and monitoring of routes and travel times.
Shift Supervisor
CVS
09.2021 - 11.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Responded to and resolved customer questions and concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Science - Biomedical Sciences
North Carolina Central University
Durham, NC05.2024
Skills
- Schedule Management
- Customer-Oriented
- Workplace Safety
- Data Analysis
- Project Management
- Decision-Making
- Flexible and Adaptable
Timeline
Shift Supervisor
Starbucks
11.2022 - Current
Motor Transport Operator
Army National Gaurd
09.2021 - Current
Shift Supervisor
CVS
09.2021 - 11.2022
Bachelor of Science - Biomedical Sciences
North Carolina Central University