Daja Sanders
Baltimore,MD
Summary
Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills .
Overview
7
7
years of professional experience
Work History
PBX Operator
Mercy Medical Center Baltimore Md
Baltimore , MD
02.2024 - Current
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Monitors alarms, process life safety codes and other emergency plans
- Take and relay messages for physicians
- Assists with the provisioning and replacement of pagers.
Inbound- Stow
Amazon Fulfilment Center- BWI 2
Baltimore, United States
07.2021 - 11.2022
- Responsible for storing merchandise in assorted size bins, to be pulled for fulfillment of orders.
Office Service Clerk
Maryland State Police Licensing Divison* Apollo Professional Solution Temp Agency
Pikesville, United States
05.2018 - 07.2022
- Greeted visitors, completed data entry, and generated reports
- Reviewed applications for various licenses
- Handled multi-line phone calls, incoming and outgoing mail and set appointments
- Completed the final step to a Gun purchase
- Demonstrate high quality customer service to individuals who call or walk in concerning a variety of matters related to Maryland Gun Laws & Licensing.
Dietary Aide
Fairhaven
Sykesville, United States
01.2018 - 05.2018
- Execute food preparation, menu planning, and food sanitation activities, ensure adherence to food safety standards, and provide customer service
- Support dining room operations, coordinate meal delivery, and communicate with residents for specialty orders.
Chipotle
Sykesville, United States
10.2016 - 01.2018
- Primary duties consist of taking orders, preparing meals, packaging food items, and ringing up customer purchases
- Preparing food and ingredients, opening and closing the store, and cleaning.
Education
High School Diploma -
Milford Mill Academy
06.2016
Some College (No Degree) - Sleep Study Technician
Community College of Baltimore County
Baltimore, MDSkills
- Team Building
- Customer Relations
- Leadership
- Multitasking
- Teamwork
- Communication
- Problem Solving
- Microsoft Office
- Data Entry
- People Person
- Call Monitoring
- Call Routing
- Switchboard operations
Timeline
PBX Operator
Mercy Medical Center Baltimore Md
02.2024 - Current
Inbound- Stow
Amazon Fulfilment Center- BWI 2
07.2021 - 11.2022
Office Service Clerk
Maryland State Police Licensing Divison* Apollo Professional Solution Temp Agency
05.2018 - 07.2022
Dietary Aide
Fairhaven
01.2018 - 05.2018
Chipotle
10.2016 - 01.2018
High School Diploma -
Milford Mill Academy
Some College (No Degree) - Sleep Study Technician
Community College of Baltimore County
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