Adriana Mendoza
San Bernardino,CA
Summary
Driven and compassionate professional with diverse experience at St Bernardines Medical Center and The Mentor Network, excelling in crisis prevention and patient care. Demonstrated ability to enhance communication and maintain high sanitation standards, positively impacting patient and guest experiences. Skilled in bilingual communication and empathetic caregiving, consistently achieving results beyond employer expectations.
Overview
24
24
years of professional experience
Work History
PBX Operator
St Bernardines Medical Center
02.2020 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Housekeeper
St Bernardines Medical Center
01.2015 - 09.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Mentor
The Mentor Network
03.2002 - 10.2015
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
Housekeeper
Loma Linda Behavioral Medicine Center
04.2000 - 07.2002
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
Certified Nursing Assistant -
Colton-Redlands-Yucaipa Regional Occupational Program
Redlands, CA06.2004
Skills
- CPR training
- Crisis Prevention Intervention
- Blood Borne Pathogen Certified
- Patient Care
- Compassionate caregiver
- Patient relationship building
- Parent relationship development
- Bilingual
- Verbal Communication
- Cleaning and organizing abilities
- Customer Service
- Empathy and Compassionate Care
Timeline
PBX Operator
St Bernardines Medical Center
02.2020 - Current
Housekeeper
St Bernardines Medical Center
01.2015 - 09.2020
Mentor
The Mentor Network
03.2002 - 10.2015
Housekeeper
Loma Linda Behavioral Medicine Center
04.2000 - 07.2002
Certified Nursing Assistant -
Colton-Redlands-Yucaipa Regional Occupational Program