DaJa Rowe-Lomax
Columbus,USA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Inbound/Problem Solver
RYY2 Amazon Fulfillment Center
01.2022 - 11.2024
- Increased efficiency and team productivity by promoting operational best practices.
- Researched and extracted data to complete tasks.
- Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Partnered with IT teams to troubleshoot technical issues within warehouse systems quickly, minimizing downtime during critical periods.
- Defined problems to make decisions and moved forward to support quick resolution.
Picker/Stow/Outbound Warehouse Associate
CSG1 Amazon Fulfillment Center
10.2021 - 11.2024
- Efficiently fulfilled daily quota requirements.
- Implemented RF scanner technology for order tracking and ensured precision.
- Conducted periodic inventory audits to verify accuracy
- Maintained cleanliness and organization of work areas.
- Supervised and trained new staff in performing census
Front of House Employee/Retail Sales Associate
Burlington
09.2022 - 02.2024
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Established strong relationships with retail store managers, ensuring seamless collaboration for in-store events and promotions.
Front Desk Receptionist
Microtel Hotel
01.2023 - 02.2023
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Collected room deposits, fees, and payments
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained confidentiality of sensitive data to protect customer and business information
- Organized, maintained and updated information in computer databases
Delivery Driver
Postmates, UberEats, Instacart, Doordash,
03.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes
- Ensured timely delivery to both residential and commercial addresses.
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Performed expedited deliveries under stringent timetables, fulfilling customer requirements.
- Utilized map reading skills, directions, and GPS technology to perform deliveries.
- Expedited deliveries to meet customer deadlines and requirements
Barista
Dunkin' Donuts
05.2020 - 10.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Completed successful daily cash audits to correctly balance drawers at end of shifts
Education
Associate of Arts - General Studies
American Public University System
Charles Town, WVAssociate of Arts - General Studies
Columbus Technical College
Columbus, GAAssociate of Arts - Pharmacy Technology
Virginia College Technical
Pelham, AL05.2023
Skills
- Quality Assurance
- Organizational skills
- Payment Collection
- Order Verification
- Self-motivated and disciplined
- Cleaning and organizing
- Packaging and labeling
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking Abilities
- Computer skills
Timeline
Front Desk Receptionist
Microtel Hotel
01.2023 - 02.2023
Front of House Employee/Retail Sales Associate
Burlington
09.2022 - 02.2024
Inbound/Problem Solver
RYY2 Amazon Fulfillment Center
01.2022 - 11.2024
Picker/Stow/Outbound Warehouse Associate
CSG1 Amazon Fulfillment Center
10.2021 - 11.2024
Barista
Dunkin' Donuts
05.2020 - 10.2020
Delivery Driver
Postmates, UberEats, Instacart, Doordash,
03.2019 - Current
Associate of Arts - Pharmacy Technology
Virginia College Technical
Associate of Arts - General Studies
American Public University System
Associate of Arts - General Studies
Columbus Technical College
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