Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAJAH BERNARD

Marianna

Summary

Customer Service and Sales Associate with 5+ years of experience in high pressure environments. Proven ability to build strong customer relationships and consistently achieve sales targets. Skilled in effective communication and problem solving to enhance customer satisfaction. Demonstrated track record of driving revenue growth through exceptional service and sales techniques.

Overview

9
9
years of professional experience

Work History

Remote Customer Service Representative

Teleperformance USA
01.2024 - 02.2025
  • Resolved customer complaints through active listening and effective communication.
  • Processed orders according to company guidelines and practices.
  • Assisted customers with inquiries using company software and resources.

Mobile Expert

T-Mobile
07.2021 - 09.2023
  • Worked in a fast paced sales environment, with monthly quotas that changed based on the store's performance.
  • Was consistent with my numbers, making sure to always be at the top of my leaderboard.
  • Built lasting relationships with customers daily.

Call Center Representative

The Panther Group
06.2019 - 02.2021
  • Assisted Medicaid and Medicare customers with enrollment applications and benefits inquiries.
  • Obtained and verified client information for claims and changes through detailed interviews.
  • Maintained high-quality results by adhering strictly to company guidelines.
  • Utilized computer systems to review information and respond effectively to callers.

Front Desk Agent

Hampton by Hilton
09.2015 - 01.2017
  • Delivered a unique customer experience while processing customer payments, scheduling appointments, balancing revenue and completing audit reports in a high paced environment.

Education

No Degree - Criminal Justice

Northern Michigan University
Marquette, MI

High School Diploma - undefined

Kenwood Academy High School
Chicago, IL
06.2014

Skills

  • Computer skills
  • Customer service
  • Sales
  • Communication skills
  • Data Entry
  • Multitasking
  • Attention to detail
  • Phone Etiquette

Timeline

Remote Customer Service Representative

Teleperformance USA
01.2024 - 02.2025

Mobile Expert

T-Mobile
07.2021 - 09.2023

Call Center Representative

The Panther Group
06.2019 - 02.2021

Front Desk Agent

Hampton by Hilton
09.2015 - 01.2017

High School Diploma - undefined

Kenwood Academy High School

No Degree - Criminal Justice

Northern Michigan University

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