Dajah Dugas
Carrollton,TX
Summary
Proven Customer Service Specialist, adept in problem-solving and critical thinking, enhanced Kroger's customer satisfaction through effective complaint resolution and active listening. Skilled in money handling and POS technologies, demonstrated versatility and efficiency in retail environments. Achieved significant improvements in employee performance and customer service metrics.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Kroger
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
Floor Supervisor
Kroger
Carrollton, TX
03.2023 - Current
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
Cashier
Jack in the Box
Carrollton, TX
01.2020 - 01.2022
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Graduate - Science
Harmony Science Academy
Carrollton, TX05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Complaint resolution
Timeline
Floor Supervisor
Kroger
03.2023 - Current
Cashier
Jack in the Box
01.2020 - 01.2022
Customer Service Representative
Kroger
Graduate - Science
Harmony Science Academy