Open To Work
Dajah Gaffney
Cheltenham,MD
Work Preference
Summary
Dynamic professional with expertise in customer service and network security, recognized for improving security protocols and boosting client satisfaction through strategic collaboration and analytical skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Alexandria, VA
01.2023 - Current
- Resolved member issues by providing timely, accurate information on account inquiries and transactions.
- Educated members on credit union products and services, increasing their understanding and engagement.
- Promoted financial literacy through workshops and personalized sessions.
- Collaborated with team members to streamline service delivery standards, improving overall member satisfaction.
- Utilized banking software for efficient management of member accounts.
- Assisted members with inquiries and transactions, ensuring prompt support.
- Addressed member concerns effectively, enhancing overall member experience and trust.
Intern
VISA
Dallas, TX
08.2022 - 11.2022
- Monitored network security systems to identify and address potential threats and vulnerabilities.
- Conducted vulnerability assessments and reported critical findings to senior staff for timely remediation.
- Analyzed security logs to detect and investigate suspicious activities.
- Supported implementation of advanced security tools across all organizational systems.
- Documented security incidents and contributed to post-incident reviews to enhance future response strategies.
- Researched emerging trends in cybersecurity threats and effective countermeasures.
- Provided technical guidance on cyber defense strategies and technologies.
- Ensured compliance with data privacy and security regulations across all platforms.
Education
Bachelor of Science - Cyebersecurity
University of Maryland Global Campus
Hyattsville, MD12-2025
Skills
- Customer service
- Account management
- Fraud prevention
- Regulatory compliance
- Network security
- Firewall management
- Technical documentation
- Analytical thinking and task prioritization
Certification
- Security+ (In Progress)
Timeline
Member Service Representative
Navy Federal Credit Union
01.2023 - Current
Intern
VISA
08.2022 - 11.2022
Bachelor of Science - Cyebersecurity
University of Maryland Global Campus