Dajah Hanna
Fairburn,GA
Summary
Expert in managing high-stress situations and resolving conflicts, leading to increased customer loyalty. Skilled in phlebotomy and critical thinking, adept at enhancing customer satisfaction and driving repeat business. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AAA Cooper Transportation
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Acted as first point of contact and set appointments for prospective clients.
- Overcame objections using friendly, persuasive strategies.
Sales Clerk
CLEAR
05.2023 - 09.2023
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong relationships with customers, driving repeat business and loyalty.
Airport Security Officer
All In One Security
10.2022 - 05.2023
- Directed guests around building and answered accessibility questions.
- Patrolled commercial property and associated parking garage.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Education
In Progress - Certified Medical Assistant
Fortis College
Smyrna, GA10.2024
High School Diploma -
Tri-Cities High School
East Point, GA05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Phlebotomy
- Appointment Setting
- Patients' vital signs
- Injection Administration
- Venipuncture
- Specimen Collection
Certification
- CMA - Certified Medical Assistant
Timeline
Customer Service Representative
AAA Cooper Transportation
09.2023 - Current
Sales Clerk
CLEAR
05.2023 - 09.2023
Airport Security Officer
All In One Security
10.2022 - 05.2023
In Progress - Certified Medical Assistant
Fortis College
High School Diploma -
Tri-Cities High School
- CMA - Certified Medical Assistant
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