Dajah Melecio
Summary
Dynamic Beauty Advisor and Retail Sales Associate with a proven track record at JCPenney, excelling in customer service and upselling strategies. Leveraged beauty product knowledge and color matching techniques to enhance customer satisfaction and achieve sales goals. Known for exceptional team collaboration and organizational skills, significantly boosting store traffic and sales revenue.
Professional beauty consultant with proven experience in skincare, makeup, and customer service. Adept at enhancing client satisfaction through personalized beauty regimens and product recommendations. Strong team collaborator, adaptable to changing needs, and focused on achieving results. Skilled in maintaining product knowledge, sales techniques, and fostering welcoming environment for clients.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
JCPenney Beauty
03.2023 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased store traffic with effective promotional events and in-store marketing strategies.
- Offered exceptional customer service by addressing concerns promptly and professionally, resulting in high satisfaction ratings.
Retail Sales Associate
JCPenney
10.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Increased sales of promotional items by informing customers about current offers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Horizon
Palm Desert, CA06-2016
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Upselling strategies
- Customer consultation
- Beauty trends
- Color matching techniques
- Store opening and closing
- Meeting sales goals
- Beauty product knowledge
- Friendly and outgoing
Accomplishments
- I helped contribute to our store ranking number 3 this past year in our district over 23 different stores.
- I have completed multiple sales goals through the duration working in the beauty department.
- I have trained multiple new employees on the register and on the sales floor
.
Timeline
Beauty Advisor
JCPenney Beauty
03.2023 - Current
Retail Sales Associate
JCPenney
10.2018 - Current
High School Diploma -
Horizon
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