Da'Jah Smith
Oak Park,MI
Summary
I am a motivated and detail-oriented aspiring Phlebotomist currently completing phlebotomy training, with a strong foundation in venipuncture techniques, capillary puncture and safety protocols. Eager to apply classroom knowledge in a hands-on clinical setting through an internship. Committed to delivering compassionate, patient-centered care while maintaining high standards of cleanliness and professionalism. I am a quick learner with excellent communication and teamwork skills, ready to contribute to a healthcare team.
Overview
10
10
years of professional experience
Work History
Checkout Advocate
Target
11.2024 - Current
- I work as a checkout advocate in guest services where I do returns, account payments, checkouts and order pick ups
Leasing Agent
RPM Living - Ridgeline at Canton Apartments
08.2023 - 01.2024
- I help prospective renters get into their new homes, I schedule tour appointments/ tour, send out leases, help with maintenance requests, and some billing issues
Remote Chat Customer Service Representative
Dynamic BDC
04.2023 - 08.2023
- I chat with customers who are interested in purchasing vehicles, scheduling test drives or scheduling service
Clerk
EvergreenHealth
09.2021 - 01.2022
- Handle inbound and outbound calls, while assisting patients/residents and staff
Call center representative
DYNAMIC BDC
09.2018 - 01.2019
- Handling inbound and outbound calls, helping to schedule clients for recall completion on their vehicles
Call center representative / Dietary Aid
TOUCH POINT/ ST. JOHN PROVIDENCE HOSPITAL
03.2015 - 05.2017
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
- Route emergency calls appropriately
- Hear and resolve complaints from customers or the public
- File and maintain records
- Take patients orders based off of diet, provide them with food selections, admit patients as needed, print census and labels for dietary associates, and make sure everyone in the hospital eats
- Check hospital patients diets for whatever floor assigned, take meal orders for following meal periods and collect trays when they're finished
Education
Associate In General Studies - General studies - medical biller/receptionist/phlebotomy
Schoolcraft College
Livonia, MI05.2025
High School Diploma - undefined
Bradford academy high school
Southfield, MI06.2014
Skills
- Phlebotomy
- Office procedures
- Customer Service (7 years)
- Call center (4 years)
- Sales
- Dietary Aide Experience
- Clerical experience (3 years)
- Cash handling
- Multi-line phone systems (3 years)
- Live chat (1 year)
- Cold Calling
Accomplishments
I am an honors student inducted into Phi Thetta Kappa honors society.
Timeline
Checkout Advocate
Target
11.2024 - Current
Leasing Agent
RPM Living - Ridgeline at Canton Apartments
08.2023 - 01.2024
Remote Chat Customer Service Representative
Dynamic BDC
04.2023 - 08.2023
Clerk
EvergreenHealth
09.2021 - 01.2022
Call center representative
DYNAMIC BDC
09.2018 - 01.2019
Call center representative / Dietary Aid
TOUCH POINT/ ST. JOHN PROVIDENCE HOSPITAL
03.2015 - 05.2017
High School Diploma - undefined
Bradford academy high school
Associate In General Studies - General studies - medical biller/receptionist/phlebotomy
Schoolcraft College
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