Alyssa Granger
Royse City
Summary
Dynamic and detail-oriented professional with over 10 years of experience in fast-paced environments, including payroll operations, customer service, and retail. Recognized for a strong work ethic, exceptional accuracy, and adaptability, complemented by a consistently positive attitude. Proven track record of meeting deadlines while supporting teams and enhancing customer experiences through effective communication and problem-solving skills. Committed to driving organizational success by delivering high-quality results in every endeavor.
Overview
15
15
years of professional experience
Work History
Checkout Advocate
Target
Rockwall, TX
11.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new team members on checkout procedures and company policies.
- Utilized point-of-sale systems to process transactions accurately and quickly.
- Implemented strategies to enhance checkout efficiency, reducing wait times for customers.
- Maintained cleanliness and organization of checkout areas to ensure a positive shopping experience.
- Monitored inventory levels at checkout stations, ensuring availability of essential items.
Finance Lead Timekeeper
Texas Health Frisco
Frisco, TX
11.2021 - Current
- Ensure compliance with company policies, labor laws and regulations regarding attendance.
- Trouble shoot technical issues related to payroll software and coordinate with IT support for resolution.
- Keep detailed records of interactions and escalate complex issues to Management.
- Proactive in conducting training sessions for managers and employees on new platforms.
- Manage a high volume of manager and employee questions via call, chat and email
- Verify and review data entered in the system, identifying discrepancies and reporting them to Supervisors and Management.
Finance Timekeeper
Texas Health Plano
Plano, TX
12.2018 - 01.2021
- Daily manage 500 employees’ time for most accurate pay-checks.
- Demonstrate in-depth product knowledge to assist employees.
- Utilize software to record and track employee interactions.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Conduct research with Finance Manager to understand department specific issues.
- Researching and analyzing data to create processes for Centralized Timekeeping.
Administrative Assistant
Texas Health Fitness Center CityLine
Richardson, TX
07.2016 - 12.2018
- Support the Director of Operations in managing overall gym operations due to lack of an onsite Fitness Center Manager.
- Assist members with their inquiries, provide information, and guide them through troubleshooting processes.
- Coordinate and maintained all required documentation for staff and members.
- Serve as primary point-of-contact for current and prospective gym members.
- Received commendations from members for my empathetic and patient communication style.
- Implement key performance indicators reporting procedure to monitor operations.
Service Manager
24 Hour Fitness
Murphy, TX
01.2011 - 01.2014
- Promoted to Service Manager as a result of being the top sales counselor for nine months.
- Oversee training program for staff pertaining to account management and member interaction.
- Effectively communicated value propositions, addressing client objections, and negotiating terms and agreements.
- Develop strong interpersonal relationships between many parties.
- Manage staff of 50 employees, including personal trainers, Kid’s Club employees, and front desk staff.
- Establish strategies to increase membership sales.
Education
Collin College
Plano, TX01.2021
Skills
- Dedicated and customer-focused professional
- Visualize and articulate problems and concepts in a systematic manner
- Work inbound chat, calls and emails to provide excellent support
- Exceptional interpersonal skills, fostering trust with customers and employees
- Active listening skills and in-depth product knowledge to understand customer needs
- Detail-Oriented and asks questions to help solve customer and employee needs
- Data entry efficiency
- POS system proficiency
Timeline
Checkout Advocate
Target
11.2025 - Current
Finance Lead Timekeeper
Texas Health Frisco
11.2021 - Current
Finance Timekeeper
Texas Health Plano
12.2018 - 01.2021
Administrative Assistant
Texas Health Fitness Center CityLine
07.2016 - 12.2018
Service Manager
24 Hour Fitness
01.2011 - 01.2014
Collin College
ACHIEVEMENTS
Awarded multiple Applause Awards at Texas Health Resources for performing above and beyond job expectations and taking on extra responsibilities. Included in the Senior Leader rounding for honorable mention.