Sofia Covarrubias

• Welcomed customers with a smile.
• Helped determine their unique needs and addressed customer concerns with empathy and patience.
• Worked efficiently to reduce guest wait-time.
• Worked flexible schedules to meet business needs.

The following tasks were carried out under the supervision of a certified independent paralegal:

• Organized files for family and immigration law-related court proceedings.
• Assisted paralegal in drafting contracts, pleadings, and motions in accordance with established guidelines.
• Diligently edited petitions and other pleadings for grammar and spelling.
• Assisted paralegal in the discovery and interview process.
• Translated documents from Spanish to English.
• Communicated with clients via text message and email.

• Responded to inquiries and resolved customer complaints from callers and in-person visitors (in Spanish and English).
• Greeted incoming visitors and students professionally & provided friendly assistance.
• Verified identity of visiting parents, staff, and students.
• Ensured necessary documentation is filled appropriately according to school policy.
• Created digital documentation of important dates, student information, FAQs, and office data to better assist future visitors.

• Wrote extensive professional letters (informational letters, acceptance letters, brochures, etc).
• Wrote professional emails to school district staff and outside personnel.
• Interviewed students interested in joining the program and determined placement in classes.
• Maintained a record of interview answers, appointment dates, and other data important to our recruitment efforts.