Dajah Wheeler

• Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
• Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
• Ensured accuracy of patient records through meticulous updates in electronic health record system.
• Reduced wait times for patients through effective coordination of appointment schedules with providers.

Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.

• Implemented new billing procedures that improved accuracy and efficiency of invoicing processes.
• Documented patient interactions and interventions in EPIC EMR.
• Reduced documentation errors by providing comprehensive training to healthcare professionals on Epic Inpatient modules.
• Analyzed insurance claims to ensure compliance with regulatory standards and company policies.

• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Monitored and directed incoming mail and prepared outgoing mail.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Collaborated in timely processing of billing and accounts receivables.
• Collected payments and applied to patient accounts.
• Coordinated work of junior staff to keep team performance high and effectively handle needs of 30+ patients per day.
• Managed accounts receivable, ensuring all payments were recorded accurately and promptly.
• Analyzed system requirements to enhance operational efficiency and user experience.
• Analyzed large data sets to identify trends and support decision-making processes.

• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Coordinated employee training programs to boost skills development and improve overall performance.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
• Ensured compliance with federal, state, and local payroll regulations.
• Processed payroll for over 1,000 employees accurately and timely.
• Maintained employee records in HRIS, ensuring data integrity and confidentiality.
• Managed accounts receivable processes to ensure timely invoicing and collections.

• Organized and managed program development from conception through successful execution.
• Provided ongoing direction and leadership for program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
• Provided technical support to staff with necessary resources to carry out duties successfully.
• Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
• Analyzed viewer data and adjusted programming lineup to maximize potential viewership.

• Formed customer relationships to help make decisions and identify appropriate strategies.
• Identified, analyzed and interpreted trends or patterns in complex data sets.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Participated in requirements meetings to understand business needs.
• Upheld security and confidentiality of documents and data within area of responsibility.
• Created dashboards to monitor and track key performance indicators.
• Developed customized reports, summarizing and presenting data in visually appealing format.