Dajanae Humphrey
Fort Worth,TX
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
11
11
years of professional experience
Work History
Case Manager
Excellence Community Rehabilitation Program
01.2025 - 06.2026
- Developed individualized service plans to address client needs and promote rehabilitation goals.
- Coordinated multidisciplinary team meetings to discuss client progress and adjust treatment strategies.
- Monitored and evaluated client progress, ensuring adherence to rehabilitation protocols and objectives.
- Facilitated access to community resources, enhancing clients' support networks and recovery outcomes.
- Led initiatives to streamline case management workflows, increasing efficiency across the department.
- Advocated for clients in various settings, fostering collaboration among healthcare providers and community organizations.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Administrative Assistant
New Road Foundation
12.2024 - 12.2025
- Coordinated scheduling and logistical support for team meetings and events.
- Managed correspondence and communications, ensuring timely responses to inquiries.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in the preparation of reports and presentations for stakeholder meetings.
- Trained new staff on administrative protocols and software usage for seamless integration.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Cashier
Home Depot
01.2024 - 10.2024
- Restocked and organized merchandise in front lanes
- Worked flexible schedule and extra shifts to meet business needs
- Developed strategies to enhance productivity during peak shopping periods, improving overall workflow efficiency.
- Addressed customer needs and made product recommendations to increase sales
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
Customer Account Specialist
Advanced Call Center Technologies LLC
09.2022 - 10.2023
- Evaluated customers' potential needs to make appropriate recommendations
- Collected and analyzed data to learn more about consumer behavior
- Secured on-time payments and collected on delinquent accounts with tailored payment plans
- Communicated with approximately 50-60 clients daily to understand needs and explain product value
Account Specialist
AT&T and DirecTV
02.2018 - 06.2019
- Assisting customers with their accounts (phone,internet, and cable)
- Troubleshooting software issues and upgrading accounts
- Downsizing packaging bundles to match client requests
- Deployed meticulous organization skills by assisting in coordination of client deliverables
Sales Associate
Macy's
09.2015 - 03.2017
- Assisted Customers by completing sales orders or returns as needed
- Managed proper balance for POS system while on shift
- Processed Go Backs at end of shift to ensure inventory was well managed
- Recovered misplaced items throughout the store
Education
High School Diploma -
AV Adult School
Lancaster, CA05-2025
Skills
- Inventory restocking
- Client advocacy
- Case assessment
- Organization and multitasking
- Critical thinking
- Direct patient care
- Case documentation
- Relationship building
- Client relationship management
Timeline
Case Manager
Excellence Community Rehabilitation Program
01.2025 - 06.2026
Administrative Assistant
New Road Foundation
12.2024 - 12.2025
Cashier
Home Depot
01.2024 - 10.2024
Customer Account Specialist
Advanced Call Center Technologies LLC
09.2022 - 10.2023
Account Specialist
AT&T and DirecTV
02.2018 - 06.2019
Sales Associate
Macy's
09.2015 - 03.2017
High School Diploma -
AV Adult School