Desiree Walker

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• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Maintained communication between team members and supervisors by attending regular meetings/briefings followed by open dialogue.
• Established effective relationships with in house security for increased collaboration opportunities.
• Coordinated operations with other emergency service groups, such as in house security, OPD, EMS.
• Coordinating cross-functional standard operational procedures to address campus issues, leading to more efficient problem-solving processes.
• Gathered, organized and input information into digital database (DARs).

• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with control center.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
• Worked closely with guests, contractors/vendors, VIPs, SLT, and EAs with high degree of respect for the client.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Managed and motivated employees to be productive and engaged in work.
• Cross-trained existing employees to maximize team agility and performance.

• Supporting the client with assisting guest, contractors, and vendors in our sign in process to maintain organization and provide excellent customer service.
• Maintaining a healthy relationship with the client in order to create a comfortable work environment.
• Possessing written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Securing premises and personnel by patrolling property; monitoring surveillance cameras; inspecting buildings, equipment, and access points; permitted entry.
• Preventing losses and damage by reporting irregularities; informing violators of policies and procedures.
• Writing daily activity reports, answered phone calls and organizing spreadsheets and documents.

• Completed reports by recording observations, information, occurrences and surveillance activities; interviewed witnesses; obtaining signatures.
• Followed procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations.
• Ensured the security, safety and well-being of all personnel, visitors and the premises.
• Provided excellent customer service and adhered to all company service and operating standards.

• Acted as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the branch.
• Responsible for a broad range of moderate to complex activities in the branch including transaction processing, new account sales, customer servicing and referral generating.
• Established, maintained, and deepened relationships with banking center customers to achieve branch performance goals and provided excellent customer service.
• Adapted to the needs of the branch and focused on any promotional activities to enhance the customer experience and grow within company.

• Organized activities and implemented curricula that stimulate children's physical, emotional, intellectual, and social growth.
• Ensured children have adequate supplies from home, such as an extra change of clothes and diapers.
• Performed good hand-washing techniques for disease and infection control.
• Supervised children while they played outside or on a playground.
• Comforted children if upset to determine cause of distress.

• Replenished stock on the sales floor as needed.
• Answered customer and sales associate questions about available items in stock.
• Observed proper safety procedures in the stockroom, particularly when lifting and moving heavy items.
• Reported issues or problems to inventory manager or store manager.
• Assisted managers and associates in preventing theft and maintaining proper inventory.
• Operated cash registers, managed financial transactions, and balanced drawers.