Da’Jhon Johnson
Bowie,MD
Summary
Detail-oriented professional with a strong foundation in problem-solving and customer service, eager to transition into IT systems maintenance and support. Completed the Google IT Support Professional Certificate, gaining familiarity with Windows 11 and Linux. Experienced in troubleshooting and preventive maintenance, now looking to apply these analytical skills in a dedicated IT role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Bozzuto Management Company
Annapolis, MD
01.2023 - Current
- Technical Support & Maintenance: Performed routine inspections and technical maintenance on key equipment, ensuring operational efficiency and safety.
- Troubleshooting: Quickly responded to service calls for malfunctioning equipment, diagnosing and resolving issues to minimize downtime.
- Problem-Solving: Utilized analytical skills to identify and resolve technical issues with minimal supervision.
- Preventive Maintenance: Conducted preventive maintenance on electrical systems, reducing the risk of equipment failure and improving overall productivity.
Maintenance Technician
Gables Residential
Hyattsville, MD
12.2021 - 01.2023
- System Monitoring: Monitored and examined alarm systems to meet fire safety standards, ensuring the protection of personnel and assets.
- Technical Repairs: Repaired and replaced mechanical components, including pumps, valves, and motors, to maintain system integrity.
- Customer Service: Provided responsive technical support to residents, ensuring timely resolution of maintenance issues and enhancing resident satisfaction.
Pro Account Sales Associate
Home Depot
Bowie, MD
09.2020 - 12.2020
- Customer Support: Assisted customers with technical inquiries, providing product recommendations and troubleshooting support.
- Data Management: Managed customer data and documentation related to sales, returns, and ongoing projects, ensuring accurate records and smooth transactions.
- Point-of-Sale Systems: Efficiently processed transactions, managing POS systems to ensure accuracy in invoicing and payments.
Education
General Studies
Anne Arundel Community College
Arnold, MDSkills
- Windows 11
- Linux
- Basic knowledge: Computer networking concepts - IP addressing/Network protocols
- Customer service
- Written communication
- Problem Solving
- Attention to detail
Accomplishments
PC Build Project
- Successfully built and configured my first custom PC from scratch, selecting components to optimize performance for gaming and productivity.
Certification
Google IT Support Professional Certificate
Timeline
Maintenance Technician
Bozzuto Management Company
01.2023 - Current
Maintenance Technician
Gables Residential
12.2021 - 01.2023
Pro Account Sales Associate
Home Depot
09.2020 - 12.2020
General Studies
Anne Arundel Community College