Customer Service Representative Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Health Partners Plan
Remote
08.2023 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Managed approximately 120 incoming calls a day
Handled calls for Medicaid and Chip members under DHS systems.
Handling and providing customers with billing statements and amounts owed for CHIP members.
Customer Service Representative
Inspiritec
Philadelphia, Pa
01.2019 - 01.2023
Answer phone calls help assist with filling out applications for Medicare and Medicare applications.
Handled Customer calls for Renewals Applications and questions.
Managed approximately 40 calls a day
Patient Advocate
Urban Affairs Coalition
Philadelphia, PA
12.2019 - 01.2020
Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support
Customer Service Representative
CSS Marketing
Warminster, PA
08.2017 - 01.2018
Managed efficient credit card reporting independently addressing and resolving issues
Officer
Allied Universal Security Services
King Of Prussia, PA
01.2017 - 01.2018
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors