DAJIA COCHRAN
Bensalem,PA
Summary
Customer Service Representative Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Health Partners Plan
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 120 incoming calls a day
- Handled calls for Medicaid and Chip members under DHS systems.
- Handling and providing customers with billing statements and amounts owed for CHIP members.
Customer Service Representative
Inspiritec
01.2019 - 01.2023
- Answer phone calls help assist with filling out applications for Medicare and Medicare applications.
- Handled Customer calls for Renewals Applications and questions.
- Managed approximately 40 calls a day
Patient Advocate
Urban Affairs Coalition
12.2019 - 01.2020
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support
Customer Service Representative
CSS Marketing
08.2017 - 01.2018
- Managed efficient credit card reporting independently addressing and resolving issues
Officer
Allied Universal Security Services
01.2017 - 01.2018
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
Education
High School Diploma -
Delaware Valley Charter
06.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Support
Timeline
Customer Service Representative
Health Partners Plan
08.2023 - Current
Patient Advocate
Urban Affairs Coalition
12.2019 - 01.2020
Customer Service Representative
Inspiritec
01.2019 - 01.2023
Customer Service Representative
CSS Marketing
08.2017 - 01.2018
Officer
Allied Universal Security Services
01.2017 - 01.2018
High School Diploma -
Delaware Valley Charter
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