Dajia Lafayette
Overview
7
7
years of professional experience
Work History
Sr. Mobile Expert & Interim Manager
T-MOBILE US, Inc.
08.2022 - Current
- Developed comprehensive sales plans and strategies to align team efforts with revenue targets and enhance overall performance.
- Conducted weekly and monthly performance reviews to assess team progress against objectives and identify areas for improvement.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided expert advice on mobile devices and services to customers, including troubleshooting and resolving device issues.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Demonstrated product features to enhance customer understanding.
- Tracked industry sales trends to inform team strategies and optimize product offerings based on emerging technologies.
- Oversaw inventory management for mobile devices and accessories to ensure optimal stock levels. of mobile devices and accessories efficiently.
- 2023 Q2 Winner's Circle Award, awarded to top-performing employees who finish in the Top 20% of the company
Crew Trainer
McDonald's
Lighthouse Point
02.2019 - 10.2022
- Delivered hands-on training in food safety and sanitation practices for all staff.
- Trained new crew members on operational procedures and customer service standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
Global Response
10.2020 - 05.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled high-volume calls while maintaining a positive customer experience.
- Documented customer interactions and feedback for quality assurance purposes.
Education
J.D. -
University of Dayton
Dayton, OH05-2028
Bachelor of Arts - Criminal Justice
FLORIDA ATLANTIC UNIVERSITY
Boca Raton, Florida05-2022
Timeline
Sr. Mobile Expert & Interim Manager
T-MOBILE US, Inc.
08.2022 - Current
Customer Service Representative
Global Response
10.2020 - 05.2021
Crew Trainer
McDonald's
02.2019 - 10.2022
J.D. -
University of Dayton
Bachelor of Arts - Criminal Justice
FLORIDA ATLANTIC UNIVERSITY