April Alvarez
Summary
Results-oriented high performing Mobile Expert with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
14
14
years of professional experience
Work History
Mobile Expert & Interim RAM
T-Mobile
Corona, CA
02.2014 - Current
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
- Assisted with staff training initiatives to ensure consistent delivery of high-quality service across the team.
- Boosted store sales by maintaining a thorough understanding of current promotions and wireless plans.
- Developed tailored solutions for individual customers by thoroughly assessing their needs, preferences, and budget constraints.
Sales Associate Manager
Verizon Fios
Chino, CA
02.2011 - 12.2013
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Developed client rapport for better customer satisfaction and repeat business.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Skills
- Reliable and Responsible
- Adaptable and Flexible
- Team Sales
- Goal-Driven
- Networking
- Negotiation
- Objection handling
- Up-selling
Accomplishments
- Quarterly Winners Circle Recipient for multiple years
- #1 in store Mobile Expert month over month
- Consistently in top 5 Mobile Expert list in market month over month
- Top sales awards in multiple categories constantly
- Interim RAM, well trained in management and ready to move up any time
Timeline
Mobile Expert & Interim RAM
T-Mobile
02.2014 - Current
Sales Associate Manager
Verizon Fios
02.2011 - 12.2013